Contact Centre Representative I with German

AON; Kraków; On-site; PLN 55,800 - 78,120; Full time

Job summary

Aon is looking for a proactive individual to join our Kraków team in a hybrid role that blends virtual work with in-office collaboration. You will be the first contact for clients, guiding them through their benefits while communicating clearly in English and German.

During the first months you’ll learn how we structure employee benefits, meet our specialists, and become proficient with the online tools our customers use to select and handle their benefits.

Qualifications

• Up to 6 months of experience in a similar role would be useful.
• Excellent English and German – CEFR level C1 required for daily use.
• Good communication skills and the ability to help customers solve issues.
• Flexibility and good organisational skills.

Responsibilities

• You will be the first point of contact for clients, providing help and guidance regarding benefits.
• Learn how we organise employee benefits and become familiar with the tools customers use to manage their benefits during the first months.

Skills

English C1

German C1

Communication skills

Flexibility

Organisational skills

Job description

You’re a good communicator and you’re looking for a role that will give you a chance to polish your language skills. Although you don't have much professional experience, you learn fast and you're looking for an opportunity that will allow you to develop your business expertise, take advantage of training programs and build up your skills step-by-step!

This is a hybrid role with the flexibility to work both fully virtually and/or from our Kraków office.

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world!

As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.

What the day will look like:

You will work with our global clients daily and as a first point of contact, you’ll be responsible for providing help and guidance regarding clients’ benefits.

Also, in your first 3 months:

• you'll learn how we organize employee benefits for our clients
• you'll get to know our team of specialists who will share their expertise with you
• you'll become familiar with some online tools that our customers use to select and handle their benefits

Skills and experience that will lead to success:

• up to 6 months of experience in a similar role would be useful, but we're much more interested in how quickly you can learn new skills
• excellent English and German – you need to be at least C1 (on the CEFR scale) because you'll be using this language every day
• good communication skills – you need to be really good at interacting with customers and helping them to solve issues
• flexibility and good organisation skills