Contact Centre Representative I with German

Aon Corporation; Kraków; On-site; PLN 60,000 - 90,000; Full time

Job summary

Aon in Kraków offers a hybrid role where you can work remotely or from the Kraków office. You will be the first point of contact for clients, guiding them on their benefits with a focus on English and German communication.

This entry-level position emphasizes learning and professional development within a supportive team. During the first three months you’ll learn how employee benefits are organized, meet our specialists, and become familiar with online tools used by customers to select and

Qualifications

• You'll need excellent English and German at CEFR C1 level and strong communication skills.
• Ability to interact with customers and help them solve issues.
• Flexibility and good organisation skills.
• Up to 6 months of related experience can be useful; learning potential is valued.

Responsibilities

• You will be the first point of contact for clients, providing help and guidance regarding benefits.
• Work with global clients daily and assist with their benefit questions.
• Learn how employee benefits are organized for clients and collaborate with specialists.

Skills

English (C1)

German (C1)

Communication

Flexibility

Organisation

Job description

You’re a good communicator and you’re looking for a role that will give you a chance to polish your language skills. Although you don't have much professional experience, you learn fast and you're looking for an opportunity that will allow you to develop your business expertise, take advantage of training programs and build up your skills step-by-step!

This is a hybrid role with the flexibility to work both fully virtually and/or from our Kraków office.

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world!

As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.

What the day will look like:

You will work with our global clients daily and as a first point of contact, you’ll be responsible for providing help and guidance regarding clients’ benefits.

Also, in your first 3 months:

• you'll learn how we organize employee benefits for our clients
• you'll get to know our team of specialists who will share their expertise with you
• you'll become familiar with some online tools that our customers use to select and handle their benefits

Skills and experience that will lead to success:

• up to 6 months of experience in a similar role would be useful, but we're much more interested in how quickly you can learn new skills
• excellent English and German – you need to be at least C1 (on the CEFR scale) because you'll be using this language every day
• good communication skills – you need to be really good at interacting with customers and helping them to solve issues
• flexibility and good organisation skills