Compliance Specialist - North America

The Adecco Group; Kraków; On-site; PLN 80,000 - 120,000; Full time

Job summary

The Adecco Group is seeking a Compliance Specialist in Kraków to administer and audit the Pontoon MSP compliance process, including client contract requirements and internal SOPs. Availability for a late shift (11:00-19:00 CET or 12:00-20:00 CET) twice weekly may be required.

You will monitor client-specific requirements, track non-compliance, coordinate with Pontoon MSP teams and suppliers, and ensure service levels meet contractual obligations.

Qualifications

• Bachelor degree in related field or equivalent experience.
• Three (3) years’ experience in a service-provider environment.
• Two (2) to four (4) years of compliance experience preferred but not required.
• Skilled in communicating effectively verbally and in writing.
• Ability to establish and maintain effective working relationships.
• Excellent customer service skills.
• Strong attention to details, analytical, organizational and communication skills.
• Proficient with Microsoft Office products, such as Word, Excel, PowerPoint and Outlook.

Responsibilities

• Monitors and audits client-specific requirements per client contract terms.
• Tracks non-compliance and communicates and interacts with Pontoon MSP Teams and suppliers.
• Works with the Pontoon MSP Teams to facilitate a team-results oriented culture making sure that clients’ required service levels and contractual requirements are achieved.
• Administers audit of internal functional teams following predetermined audit schedule to ensure adherence to standard operating procedures.
• Documents issues and maintains formal tracking process for all assigned tasks.
• Reviews and reports on compliance audits regularly. Takes corrective action according to compliance policy.
• In conjunction with Pontoon MSP Teams, develops action plans to resolve compliance issues.
• Escalates issues to Pontoon MSP Director, Compliance to resolve complex issues.
• Provides feedback regarding recommended solutions to improve compliance.
• Establishes, fosters, and maintains working relationships with Colleagues, senior management, Pontoon MSP clients and suppliers.
• Participates in special projects and performs other duties as assigned.

Skills

Verbal & written communication

Relationship building

Customer service

Attention to detail

Analytical skills

Organizational skills

Microsoft Office Suite

Education

Bachelor Degree in related field or equivalent experience

Tools

Microsoft Office Suite

Job description

About the role

The Compliance Specialist is responsible for the administration and audit of the Pontoon MSP compliance process and requirements which includes client contract requirements as well as standard operating procedures for internal functional teams.

Please note that availability to work a late shift twice per week may be required, with working hours typically between 11:00-19:00 CET or 12:00-20:00 CET.

What you’ll be doing

• Monitors and audits client-specific requirements per client contract terms.
• Tracks non-compliance and communicates and interacts with Pontoon MSP Teams and suppliers.
• Works with the Pontoon MSP Teams to facilitate a team-results oriented culture making sure that clients’ required service levels and contractual requirements are achieved.
• Administers audit of internal functional teams following predetermined audit schedule to ensure adherence to standard operating procedures.
• Documents issues and maintains formal tracking process for all assigned tasks.
• Reviews and reports on compliance audits regularly. Takes corrective action according to compliance policy.
• In conjunction with Pontoon MSP Teams, develops action plans to resolve compliance issues.
• Escalates issues to Pontoon MSP Director, Compliance to resolve complex issues.
• Provides feedback regarding recommended solutions to improve compliance.
• Establishes, fosters, and maintains working relationships with Colleagues, senior management, Pontoon MSP clients and suppliers.
• Participates in special projects and performs other duties as assigned.

About you

• Bachelor Degree in related field or equivalent experience.
• Three (3) years’ experience in a service-provider environment.
• Two (2) to four (4) years of compliance experience preferred but not required.
• Skilled in communicating effectively verbally and in writing.
• Ability to establish and maintain effective working relationships.
• Excellent customer service skills.
• Strong attention to details, analytical, organizational and communication skills.
• Proficient with Microsoft Office products, such as Word, Excel, PowerPoint and Outlook.

Why choose us?

It’s an exciting time to be part of our team. We’re proud to be a global thought-leader and care about doing the best job we can to ensure better futures for everyone. We do this by building our Future@Work strategy as a united team of 30,000+ colleagues with a collective spirit working in over 60 countries globally.

You’ll have the opportunity to grow across a variety of interesting jobs and careers over our extensive portfolio of global brands. We empower our colleagues to work in the smartest, most efficient ways to achieve total balance between the demands of their jobs and their lives. That’s why we give you the autonomy and support you need to work in the way that makes you most productive, agile, confident and insightful.

Putting people first, pioneering with a collective spirit and always advancing with a growth mindset -that’s what we stand for at the Adecco Group. Here, we are all individuals with a unique perspective on the world we live in. That’s what makes us stronger. Whoever you are and whatever your background, you can be yourself. So, we aim to build on the attributes that make you, you. We offer a range of world-class resources for upskilling and development, satisfying your curiosity while the sharing skills, knowledge and expertise to grow together.

Make an impact where it matters most.

A journey to bring out the best in you

We believe that having an understanding of the hiring process helps you to prepare, feel, and be, at your best. As a global, multi brand organisation with multiple different roles, our application process can vary.

On our career site, you will find some of the key steps you can expect to guide you along the way.

As one of the world’s largest employers we believe in talent, not labels, and focus on the diverse and unique skills our people bring. We seek to foster a culture of belonging and purpose, an environment where everyone can thrive and feel engaged, and where difference is respected and valued. Our commitment to equity, equal opportunity, inclusion, and diversity is part of our broader commitment to respecting fundamental human rights across our value chain.

The Adecco Group is proud to be an Equal Opportunity Employer.

Posting date: 08-09-2026