Global Control Tower Lead

The Adecco Group; Kraków; On-site; PLN 240,000 - 360,000; Full time

Job summary

The Adecco Group seeks a Global Control Tower Lead to define and govern global processes across multi-country programs. You will establish frameworks, risk guardrails, and governance standards to enable scalable, compliant delivery while keeping program teams accountable.

In this role you will coordinate governance across programs, standardize artifacts and dashboards, and partner with Legal, Compliance and other stakeholders to ensure audit readiness and continuous improvement.

Qualifications

• 8+ years in governance, compliance, PMO, risk management, or global operations.
• Experience leading global programs or cross-regional initiatives.
• Strong project management expertise (SPMO a plus).
• Familiarity with VMS technology or regulated workforce programs (preferred).
• Excellent verbal and written communication.
• Ability to influence and lead without direct authority.
• Experience managing complex, multi-country environments.

Responsibilities

• Develop and maintain global governance frameworks and RACIs.
• Define escalation triggers and governance guardrails.
• Coordinate with Legal, Compliance, and Public Affairs.
• Establish standardized templates and playbooks.
• Own global dashboards for risk and governance KPIs.
• Provide standardized reporting and insights to leadership.

Skills

Governance leadership

Global program mgmt

PMO experience

VMS familiarity

Executive communication

Stakeholder management

Global operations

Tools

Microsoft Office

Job description

About the role

The Global Control Tower (GCT) Lead is responsible for defining, governing, and enabling consistent global processes across Pontoon’s programs. This role establishes and maintains global frameworks, compliance and risk guardrails, governance standards, escalation mechanisms, and cross-program visibility to ensure scalable, compliant, and repeatable delivery without removing accountability from program teams. The GCT Lead acts as a centralized point of coordination, guidance, and oversight—equipping programs with the tools, standards, insights, and clarity needed to execute with confidence in a complex, multi-country environment.

What you’ll be doing

• Develop and maintain global governance frameworks, policies, SOPs, and RACIs.
• Define global escalation triggers, exception pathways, and governance guardrails.
• Ensure alignment with Legal, Compliance, Public Affairs, and other global stakeholder groups.
• Establish and maintain standardized definitions, templates, and playbooks used across programs.
• Serve as the intake and translation point for global or multi-country regulatory and compliance changes.
• Conduct cross-program risk assessments and ensure audit readiness standards are defined and followed.
• Provide guidance on documentation requirements, evidence frameworks, and compliance materials.
• Govern cross-program and high-impact program changes, ensuring consistent standards and structured execution.
• Coordinate escalations that require global oversight, ensuring timely resolution and clear decision pathways.
• Establish objective triggers for when GCT involvement is required across initiatives.
• Define and maintain global VMS standards, configuration guidance, and best practices.
• Evaluate regulatory- or compliance-driven technology changes and determine global impacts.
• Coordinate global updates related to VMS or technology governance (business impact, readiness, change management).
• Own and maintain global dashboards related to risk, audit readiness, and governance KPIs.
• Provide standardized reporting, metrics, and leadership-level insights.
• Ensure reporting consistency across programs while allowing for localized operational visibility.
• Maintain centralized libraries, shared repositories, and cross-program playbooks.
• Standardize global artifacts including QBR templates, SOPs, governance tools, and best practices.
• Support quarterly readiness through standardized enablement materials and executive-quality insights.
• Lead global or multi-program initiatives that originate from compliance, regulatory, risk, or governance triggers.
• Ensure adherence to Pontoon’s Project Management framework for all GCT-owned initiatives.
• Partner with program teams and SPMO to oversee global change initiatives and ensure alignment to standards.
• Participates in special projects and performs other duties as assigned.

About you

• 8+ years in governance, compliance, PMO, risk management, or global operations.
• Experience leading global programs or cross-regional initiatives.
• Strong project management expertise (SPMO experience a plus).
• Familiarity with VMS technology, enterprise platforms, or regulated workforce programs (preferred).
• Skilled in communicating effectively verbally and in writing.
• Ability to establish and maintain effective working relationships.
• Deep understanding of audit, regulatory, or compliance frameworks.
• Ability to influence and lead without direct authority.
• Excellent communication and executive reporting skills.
• Experienced in managing complex, multi-country environments.
• Proficient with Microsoft Office products such as Word, Excel, PowerPoint, and Outlook.

Why choose us?

It’s an exciting time to be part of our team. We’re proud to be a global thought-leader and care about doing the best job we can to ensure better futures for everyone. We do this by building our Future@Work strategy as a united team of 30,000+ colleagues with a collective spirit working in over 60 countries globally.

You’ll have the opportunity to grow across a variety of interesting jobs and careers over our extensive portfolio of global brands. We empower our colleagues to work in the smartest, most efficient ways to achieve total balance between the demands of their jobs and their lives. That’s why we give you the autonomy and support you need to work in the way that makes you most productive, agile, confident and insightful.

Putting people first, pioneering with a collective spirit and always advancing with a growth mindset -that’s what we stand for at the Adecco Group. Here, we are all individuals with a unique perspective on the world we live in. That’s what makes us stronger. Whoever you are and whatever your background, you can be yourself. So, we aim to build on the attributes that make you, you. We offer a range of world-class resources for upskilling and development, satisfying your curiosity while the sharing skills, knowledge and expertise to grow together.

Make an impact where it matters most.

A journey to bring out the best in you

We believe that having an understanding of the hiring process helps you to prepare, feel, and be, at your best. As a global, multi brand organisation with multiple different roles, our application process can vary. On our career site, you will find some of the key steps you can expect to guide you along the way. As one of the world’s largest employers we believe in talent, not labels, and focus on the diverse and unique skills our people bring. We seek to foster a culture of belonging and purpose, an environment where everyone can thrive and feel engaged, and where difference is respected and valued. Our commitment to equity, equal opportunity, inclusion, and diversity is part of our broader commitment to respecting fundamental human rights across our value chain.

The Adecco Group is proud to be an Equal Opportunity Employer.

Posting date: 08-09-2026