North America Compliance & Audit Specialist

The Adecco Group; Kraków; On-site; PLN 80,000 - 120,000; Full time

Job summary

The Adecco Group is seeking a Compliance Specialist in Kraków to administer and audit the Pontoon MSP compliance process, including client contract requirements and internal SOPs. Availability for a late shift (11:00-19:00 CET or 12:00-20:00 CET) twice weekly may be required.

You will monitor client-specific requirements, track non-compliance, coordinate with Pontoon MSP teams and suppliers, and ensure service levels meet contractual obligations.

Qualifications

• Bachelor degree in related field or equivalent experience.
• Three (3) years’ experience in a service-provider environment.
• Two (2) to four (4) years of compliance experience preferred but not required.
• Skilled in communicating effectively verbally and in writing.
• Ability to establish and maintain effective working relationships.
• Excellent customer service skills.
• Strong attention to details, analytical, organizational and communication skills.
• Proficient with Microsoft Office products, such as Word, Excel, PowerPoint and Outlook.

Responsibilities

• Monitors and audits client-specific requirements per client contract terms.
• Tracks non-compliance and communicates and interacts with Pontoon MSP Teams and suppliers.
• Works with the Pontoon MSP Teams to facilitate a team-results oriented culture making sure that clients’ required service levels and contractual requirements are achieved.
• Administers audit of internal functional teams following predetermined audit schedule to ensure adherence to standard operating procedures.
• Documents issues and maintains formal tracking process for all assigned tasks.
• Reviews and reports on compliance audits regularly. Takes corrective action according to compliance policy.
• In conjunction with Pontoon MSP Teams, develops action plans to resolve compliance issues.
• Escalates issues to Pontoon MSP Director, Compliance to resolve complex issues.
• Provides feedback regarding recommended solutions to improve compliance.
• Establishes, fosters, and maintains working relationships with Colleagues, senior management, Pontoon MSP clients and suppliers.
• Participates in special projects and performs other duties as assigned.

Skills

Verbal & written communication

Relationship building

Customer service

Attention to detail

Analytical skills

Organizational skills

Microsoft Office Suite

Education

Bachelor Degree in related field or equivalent experience

Tools

Microsoft Office Suite

Job description

The Adecco Group is seeking a Compliance Specialist in Kraków to administer and audit the Pontoon MSP compliance process, including client contract requirements and internal SOPs. Availability for a late shift (11:00-19:00 CET or 12:00-20:00 CET) twice weekly may be required.

You will monitor client-specific requirements, track non-compliance, coordinate with Pontoon MSP teams and suppliers, and ensure service levels meet contractual obligations.