Commercial Operations Director

MSD; Warszawa; On-site; PLN 250,000 - 360,000; Full time

Benefits offered by this job

Visa sponsorship

Job summary

MSD in Warsaw seeks a Commercial Operations Director to shape a cohesive vision across commercial, digital, data and analytics for Human Health Poland. The role blends strategic oversight of operations, supply chain, and compliance with leadership in digital transformation and omnichannel marketing.

Leading cross‑functional teams, you will integrate commercial objectives with digital initiatives to maximize market impact and patient access in Poland.

Qualifications

• 7+ years in leadership roles within pharma, esp. commercial ops, digital marketing and analytics.
• Experience in supply chain, compliance and strategy across multiple channels.
• Fluency in English and Polish; strong communication and negotiation skills.

Responsibilities

• Define and execute supply, distribution and trade-channel strategy across wholesale, retail and hospital channels.
• Lead demand planning, forecasting and operational readiness for product launches.
• Oversee CRM, data governance and analytics to support commercial decisions.
• Drive cross-functional leadership and transformation initiatives.

Skills

Leadership experience

Pharmaceutical industry expertise

Commercial operations

Digital marketing

Data analytics

Supply chain management

Compliance governance

Bilingual English/Polish

Education

Bachelor's degree in a relevant field

Tools

Veeva CRM

BI platforms

Omnichannel platforms

Job description

Job Description The Commercial Operations Director is a key member of the leadership team, responsible for shaping and executing a cohesive commercial, operational, digital, data and analytics vision for Human Health Division Poland. This role blends deep strategic oversight of business operations, supply chain, and compliance with innovative leadership in digital transformation, data analytics and omnichannel marketing. Leading high-performing, cross-functional teams, this position ensures seamless integration between commercial organization and its objectives and digital initiatives to maximize market impact and patient access.

Key Responsibilities

• Commercial Operations & Supply Define and execute supply, distribution and trade-channel strategy across wholesale, retail and hospital channels. Lead demand planning, forecasting and operational readiness for product launches. Ensure product availability and oversee warehouse operations, logistics partners, order management, stock reconciliation and pricing controls. Optimize commercial processes, systems and tools to improve business effectiveness.
• Digital, Data & Analytics Set the strategy for digital engagement, omnichannel, data and analytics across Business Units. Lead Digital, Data & Analytics teams, including Omnichannel Campaigns and SFE/Data Analytics. Strengthen data governance, BI and advanced analytics, including GenAI and machine learning, to support commercial decision-making. Drive customer experience, journey mapping, segmentation and personalization. Oversee CRM, Veeva, mar‑tech and BI platforms and increase adoption across the organization.
• Commercial Excellence & Performance Develop SFE frameworks and KPIs to improve commercial and marketing effectiveness. Ensure Business Units have the tools, resources and operational support required to execute their strategies. Drive continuous improvement, Agile ways of working and enterprise‑wide transformation initiatives.
• Leadership & Collaboration Partner with Business Units, Market Access, Public Affairs, IT and regional/global stakeholders. Build strategic partnerships with wholesalers, retailers, hospitals and other key customers. Lead and develop multidisciplinary teams and strengthen internal talent pipelines. Promote cross‑functional collaboration and knowledge sharing.
• Compliance & Governance Support the Business Practices strategy in partnership with Legal & Compliance. Ensure strong governance and adherence to internal policies and Polish regulatory requirements. Maintain a strong culture of compliance and ethical business conduct.

Qualifications

• 7+ years of leadership experience in the pharmaceutical industry, with a mix of commercial operations, digital marketing, data analytics, compliance and strategy roles. Proven success in managing multi‑disciplinary teams in dynamic, matrixed environments. Expertise in supply chain management and sales operations (preferably both in specialty / hospital and retail settings). Experience in building strategic relationships / partnerships with key accounts/ strategic customers. Strong understanding of compliance, governance and legal requirements and processes applicable to operations of a pharmaceutical company in Poland. Strong understanding of digital ecosystems, data governance, omnichannel campaigns, and CRM technologies. Understanding of customer segmentation and behavioral analytics would be an asset. Entrepreneurial mindset with strategic thinking and the ability to drive organizational change. Proven project management skills, including the ability to lead across teams to achieve organization and team objectives. Advanced analytical capabilities including ability to translate complex analytics into business actions, with a demonstrated track record of using data to drive decision‑making and commercial success. Fluency in English and Polish, with strong communication, negotiation, coaching and facilitation skills.

Employee Status: Regular Relocation: VISA Sponsorship: Travel Requirements: Flexible Work Arrangements: Not Applicable Shift: Valid Driving License: Hazardous Material(s): Job Posting End Date: 11/24/2026

Our company is a global health care leader with a diversified portfolio of prescription medicines, vaccines and animal health products. The difference between potential and achievement lies in the spark that fuels innovation and inventiveness; this is the space where we have codified our legacy for over a century. Our success is backed by ethical integrity, forward momentum, and an inspiring mission to achieve new milestones in global healthcare.