Commercial Operations Director

Merck Gruppe - MSD Sharp & Dohme; Warszawa; Hybrid; PLN 800,000 - 1,000,000; Full time

Job summary

Merck Gruppe - MSD Sharp & Dohme in Poland is seeking a Commercial Operations Director to shape and execute a cohesive vision for commercial, operational, digital, data and analytics in the Human Health division. You will lead cross-functional teams to integrate commercial objectives with digital initiatives, maximizing market impact and patient access.

The role requires fluency in English and Polish, strategic leadership across supply chain, compliance and omnichannel marketing, and hands-on

Qualifications

• 7+ years of leadership experience in pharmaceutical operations, digital marketing, data analytics and compliance.
• Experience managing multi-disciplinary teams in dynamic environments.
• Expertise in supply chain and sales operations, across hospital and retail settings.
• Strong strategic relationships with key accounts and customers.
• Knowledge of compliance, governance and regulatory requirements for pharma in Poland.
• Understanding of digital ecosystems, data governance, omnichannel campaigns and CRM tech.
• Entrepreneurial mindset with change leadership and project management skills.
• Fluent in English and Polish with strong communication and negotiation skills.

Responsibilities

• Define and execute supply, distribution and trade-channel strategy across wholesale, retail and hospital channels.
• Lead demand planning, forecasting and readiness for product launches.
• Ensure product availability and oversee warehouse operations, logistics partners and pricing controls.
• Improve processes, systems and tools to boost commercial effectiveness.
• Set strategy for digital engagement, omnichannel, data and analytics across units.
• Lead Digital, Data & Analytics teams including campaigns and analytics.
• Strengthen data governance, BI and analytics to support decision-making.
• Drive customer experience, segmentation and personalization across channels.
• Oversee CRM, Veeva, mar-tech and BI platforms and increase adoption.
• Develop SFE frameworks and KPIs to improve commercial and marketing effectiveness.
• Provide tools and resources to Business Units to execute strategies.
• Drive Agile transformation and enterprise-wide improvement initiatives.
• Partner with Business Units, Market Access, IT and regional/global stakeholders.
• Build strategic partnerships with wholesalers, retailers and hospitals.
• Lead multidisciplinary teams and strengthen internal talent pipelines.
• Promote cross-functional collaboration and knowledge sharing.
• Support Business Practices with Legal & Compliance and ensure governance in Poland.

Skills

Agile Methodology

Data Analysis

Digital Marketing

Market Access Strategies

Market Research

Oncology Marketing

People Leadership

P&L Management

Relationship Building

Strategic Planning

Results-Oriented

Tools

Veeva

CRM systems

BI platforms

MarTech

Job description

Job Description

The Commercial Operations Director is a key member of the leadership team, responsible for shaping and executing a cohesive commercial, operational, digital, data and analytics vision for Human Health Division Poland. This role blends deep strategic oversight of business operations, supply chain, and compliance with innovative leadership in digital transformation, data analytics and omnichannel marketing. Leading high-performing, cross-functional teams, this position ensures seamless integration between commercial organization and its objectives and digital initiatives to maximize market impact and patient access.

Key Responsibilities

Commercial Operations & Supply

• Define and execute supply, distribution and trade-channel strategy across wholesale, retail and hospital channels.
• Lead demand planning, forecasting and operational readiness for product launches.
• Ensure product availability and oversee warehouse operations, logistics partners, order management, stock reconciliation and pricing controls.
• Optimize commercial processes, systems and tools to improve business effectiveness.

Digital, Data & Analytics

• Set the strategy for digital engagement, omnichannel, data and analytics across Business Units.
• Lead Digital, Data & Analytics teams, including Omnichannel Campaigns and SFE/Data Analytics.
• Strengthen data governance, BI and advanced analytics, including GenAI and machine learning, to support commercial decision-making.
• Drive customer experience, journey mapping, segmentation and personalization.
• Oversee CRM, Veeva, mar-tech and BI platforms and increase adoption across the organization.

Commercial Excellence & Performance

• Develop SFE frameworks and KPIs to improve commercial and marketing effectiveness.
• Ensure Business Units have the tools, resources and operational support required to execute their strategies.
• Drive continuous improvement, Agile ways of working and enterprise-wide transformation initiatives.

Leadership & Collaboration

• Partner with Business Units, Market Access, Public Affairs, IT and regional/global stakeholders.
• Build strategic partnerships with wholesalers, retailers, hospitals and other key customers.
• Lead and develop multidisciplinary teams and strengthen internal talent pipelines.
• Promote cross-functional collaboration and knowledge sharing.

Compliance & Governance

• Support the Business Practices strategy in partnership with Legal & Compliance.
• Ensure strong governance and adherence to internal policies and Polish regulatory requirements.
• Maintain a strong culture of compliance and ethical business conduct.

Qualifications

• 7+ years of leadership experience in the pharmaceutical industry, with a mix of commercial operations, digital marketing, data analytics, compliance and strategy roles.
• Proven success in managing multi-disciplinary teams in dynamic, matrixed environments.
• Expertise in supply chain management and sales operations (preferably both in specialty / hospital and retail settings).
• Experience in building strategic relationships / partnerships with key accounts/ strategic customers.
• Strong understanding of compliance, governance and legal requirements and processes applicable to operations of a pharmaceutical company in Poland.
• Strong understanding of digital ecosystems, data governance, omnichannel campaigns, and CRM technologies. Understanding of customer segmentation and behavioral analytics would be an asset.
• Entrepreneurial mindset with strategic thinking and the ability to drive organizational change.
• Proven project management skills, including the ability to lead across teams to achieve organization and team objectives.
• Advanced analytical capabilities including ability to translate complex analytics into business actions, with a demonstrated track record of using data to drive decision-making and commercial success.
• Fluency in English and Polish, with strong communication, negotiation, coaching and facilitation skills.

This is a broad leadership role combining commercial operations and supply excellence with digital, data and commercial transformation to improve business performance and patient access in Poland.

Required Skills

• Agile Methodology
• Animal Health Care
• Data Analysis
• Digital Marketing
• Innovation
• Market Access Strategies
• Market Research
• Oncology Marketing
• People Leadership
• Profit and Loss (P&L) Management
• Relationship Building
• Results-Oriented
• Strategic Planning