Commercial & Digital Operations Director, Poland

Merck Gruppe - MSD Sharp & Dohme

Warszawa

Hybrid

PLN 800,000 - 1,000,000

Full time

2 days ago

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Job summary

Merck Gruppe - MSD Sharp & Dohme in Poland is seeking a Commercial Operations Director to shape and execute a cohesive vision for commercial, operational, digital, data and analytics in the Human Health division. You will lead cross-functional teams to integrate commercial objectives with digital initiatives, maximizing market impact and patient access.

The role requires fluency in English and Polish, strategic leadership across supply chain, compliance and omnichannel marketing, and hands-on

Qualifications

7+ years of leadership experience in pharmaceutical operations, digital marketing, data analytics and compliance.
Experience managing multi-disciplinary teams in dynamic environments.
Expertise in supply chain and sales operations, across hospital and retail settings.
Strong strategic relationships with key accounts and customers.
Knowledge of compliance, governance and regulatory requirements for pharma in Poland.
Understanding of digital ecosystems, data governance, omnichannel campaigns and CRM tech.
Entrepreneurial mindset with change leadership and project management skills.
Fluent in English and Polish with strong communication and negotiation skills.

Responsibilities

Define and execute supply, distribution and trade-channel strategy across wholesale, retail and hospital channels.
Lead demand planning, forecasting and readiness for product launches.
Ensure product availability and oversee warehouse operations, logistics partners and pricing controls.
Improve processes, systems and tools to boost commercial effectiveness.
Set strategy for digital engagement, omnichannel, data and analytics across units.
Lead Digital, Data & Analytics teams including campaigns and analytics.
Strengthen data governance, BI and analytics to support decision-making.
Drive customer experience, segmentation and personalization across channels.
Oversee CRM, Veeva, mar-tech and BI platforms and increase adoption.
Develop SFE frameworks and KPIs to improve commercial and marketing effectiveness.
Provide tools and resources to Business Units to execute strategies.
Drive Agile transformation and enterprise-wide improvement initiatives.
Partner with Business Units, Market Access, IT and regional/global stakeholders.
Build strategic partnerships with wholesalers, retailers and hospitals.
Lead multidisciplinary teams and strengthen internal talent pipelines.
Promote cross-functional collaboration and knowledge sharing.
Support Business Practices with Legal & Compliance and ensure governance in Poland.