Commercial Operations Analyst

Takeda; Łódź; On-site; PLN 82,000 - 113,000; Full time

Job summary

Takeda in Lodz, Poland is seeking a Contract Operations Analyst to support the end-to-end contract lifecycle, liaising with Legal, Procurement, Finance, DD&T and business stakeholders to ensure accurate, compliant contracting.

You will manage contract records, drive process improvements, and deliver high-quality service in a fast-paced, global environment with strong English communication.

Qualifications

• Bachelor's degree preferred.
• Minimum 2 years in contract management, legal operations, procurement operations, S2P, or CLM environments.
• Strong understanding of contract administration, approvals, signatory management, and records governance.
• Experience with CLM platforms, DocuSign, SAP, Ariba, or similar systems.
• Strong analytical and problem-solving skills with attention to detail.
• Able to manage multiple priorities in a fast-paced environment.
• Fluent English, both written and spoken.

Responsibilities

• Review and process contract requests for completeness, compliance, and approved templates.
• Identify issues, deviations, and risks; escalate to Legal or SMEs as needed.
• Manage contract records, metadata, approvals, signatures, amendments, and supporting docs.
• Provide user support and guidance on CLM systems and workflows.
• Troubleshoot contract workflow, system, integration, and e-signature issues with DD&T, SAP, CLM, and DocuSign teams.
• Monitor and report key operational metrics like volumes, cycle times, SLAs, bottlenecks.
• Support continuous improvement initiatives and system enhancements.
• Deliver exceptional customer service and manage stakeholder communications.

Skills

Fluent English

Analytical thinking

Multi-priority management

Education

Bachelor's degree

Tools

CLM platforms

DocuSign

SAP

Ariba

Job description

Job Description

Contract Operations Analyst

will support the end-to-end contract lifecycle process, ensuring contract requests are processed accurately, efficiently, and in compliance with company policies and procedures. This role serves as a key liaison between Legal, Procurement, Finance, DD&T, and business stakeholders, driving operational excellence and delivering a high-quality contracting experience.

Key Responsibilities

• Review and process contract requests, ensuring completeness, compliance, and use of approved templates.
• Identify contractual issues, deviations, and risks, escalating to Legal or relevant subject matter experts when required.
• Manage contract records, metadata, approvals, signatures, amendments, and supporting documentation.
• Provide user support and guidance on Contract Lifecycle Management (CLM) systems and related workflows.
• Troubleshoot contract workflow, system, integration, approval, and e-signature issues in collaboration with DD&T, SAP, CLM, and DocuSign teams.
• Monitor and report key operational metrics, including request volumes, cycle times, service levels, and process bottlenecks.
• Support continuous improvement initiatives, testing activities, and system enhancements.
• Deliver exceptional customer service and effectively manage stakeholder communications and escalations.

Required Qualifications

• Bachelor's degree preferred.
• Minimum 2 years of experience in contract management, legal operations, procurement operations, source-to-pay (S2P), or Contract Lifecycle Management environments.
• Strong understanding of contract administration, procurement processes, approvals, signatory management, and records governance.
• Experience working with CLM platforms, DocuSign, SAP, Ariba, or similar enterprise systems.
• Strong analytical and problem-solving skills with attention to detail.
• Ability to manage multiple priorities in a fast-paced, high-volume environment.
• Fluent English, both written and spoken.

Preferred Skills

• Knowledge of end-to-end Source-to-Pay (S2P) processes, including PRs, POs, supplier enablement, and invoice-related workflows.
• Experience supporting global or shared-services operating environments.
• Strong reporting and data analysis capabilities.
• Proven stakeholder management and cross-functional collaboration skills.
• Ability to translate complex process or system issues into clear business guidance.

What You'll Bring

• Customer-focused mindset and operational excellence.
• Strong communication and relationship-building skills.
• Ability to work independently while collaborating effectively across diverse global teams.
• Continuous improvement mindset with a passion for enhancing processes and user experience.
• Commitment to accuracy, compliance, and high-quality service delivery.

Working Environment

• Global, highly regulated business environment.
• Extensive collaboration with Legal, Procurement, Finance, DD&T, vendors, and business stakeholders.
• Limited travel may be required.

Locations

Lodz, Poland

Base Salary Range

zł82,400.00 - zł113,300.00

Worker Type

Employee

Worker Sub-Type

Regular

Time Type

Full time