Commercial Execution Administrator

Lloyd's Register; Województwo pomorskie; On-site; PLN 35,000 - 52,000; Full time

Benefits offered by this job

Fixed-term 6 months contract

Job summary

Lloyd’s Register in Gdansk, Poland, is seeking an administrative professional to support the Commercial business stream and ensure adherence to current processes. The role focuses on delivering a consistent client journey and assisting the maritime sales team with contract administration and proposals.

You will manage simple bids, quotes, and ByD-related actions while handling routine client inquiries and contributing to client reviews and market research.

Qualifications

• Degree or equivalent in a relevant field of study.
• Exposure to account management and sales/client care.
• Experience supporting account activities in virtual/international contexts.
• Understanding of maritime market and services is preferred.
• Ability to prioritise multiple tasks and meet tight deadlines.

Responsibilities

• Support In-Service Contracts and lead admin tasks across the sales process.
• Assist with simple bid submissions and proposal preparation using templates.
• Create/update sales quotes and perform necessary ByD setup actions.
• Handle routine client queries and keep CRM/account manager informed.
• Escalate feedback and support timely complaint resolution per SLAs.

Skills

MS Office

English (written and verbal)

Client care principles

Account management awareness

Prior virtual/international context

Education

Bachelor's degree or equivalent

Tools

ByD

Salesforce

Job description

What We’re Looking For

As part of this role, you will provide administrative support within Commercial business stream and ensure consistent application and adherence to all current and valid commercial processes within the scope of the role. You’ll support the client-centricity of the commercial organization, focusing on a positive and consistent client journey.

Lloyd’s Register

Location: Gdansk, Poland

What We’re Looking For

As part of this role, you will provide administrative support within Commercial business stream and ensure consistent application and adherence to all current and valid commercial processes within the scope of the role. You’ll support the client-centricity of the commercial organization, focusing on a positive and consistent client journey.

What We Offer You

The opportunity to work for an organization that has a clear sense of purpose, is values-based and helps colleagues to develop professionally and personally through our range of people development programmes.

• A fixed-term contract of 6 months

The role

• In-Service Contracts: Support the maritime sales team with the creation and through-life commercial management of In-Service Contracts, including addressing related contract queries raised by external clients. To provide administrator support during the Pending Service Order process, including coordination of and reporting on the key process milestones with all relevant functions,
• Bid Approval: Support the maritime sales team with investigation, information gathering and ATQ completion (if applicable) related to simple bid submissions (as defined in the Bid Process).
• Proposal Development: Support the maritime sales team in the preparation of simple proposals, including pricing, using the current proposal templates and guidelines.
• Sales quote creation / ByD quote creation: create and update all sales quotes and necessary contract set up actions in ByD
• Client Engagement: Address less complicated client queries which are within the scope of Commercial Operations and elevate when required to the appropriate subject matter expert, keeping salesforce updated and the account manager informed.
• Feedback Handling: Escalate client feedback to the relevant account owner or CRM and when required, support the prompt resolution of complaints in accordance with the complaints process, BMS and all applicable SLAs.
• Process Adherence: Ensure adherence to all applicable processes (which shall include but not be limited to ByD and commercial processes).
• Professional Integrity: Act at all time with integrity, and conduct activities in line with internal procedures, legislation and accreditation schemes; and pursue Continuous Professional Development to maintain a high level of relevant knowledge and awareness.
• Exhibition of records: coordinate EOR requests (if applicable)
• Client business reviews: support maritime sales community with research, analysis and market information and creation of periodic client business reviews.

What You Bring

• A degree or equivalent in a relevant field of study
• Exposure in the Account management field with understanding of sales and client care principles. Previous exposure in the same industry is highly preferred.
• Previous experience supporting Account management activities in a virtual/international context.
• Understanding of the market and marine environment to support commercial focus.
• Use own initiative able to prioritise and work on multiple tasks whilst adhering to tight deadlines.
• Flexible and results-oriented approach to meet varying and competing client and business demands.
• Versatility and well-organized approach with a practical mind
• High degree of accuracy.
• Ability to work as part of a team to contribute to meeting departmental/business objectives.
• Computer literacy in MS Office.
• Very good command (written and oral) in English language.

You Are Someone Who

• Is keen to take accountability and ownership for delivering customer needs
• Is able to self-manage and prioritize tasks towards meeting goals
• Is effective at solving problems, trouble-shooting and making timely decisions
• Is motivated and willing to take initiative
• Communicates in a structured way and has ability to present technical ideas in user-friendly language
• Displays a team spirit, particularly in a multicultural environment
• Responds positively to learning opportunities and is comfortable stepping out of own comfort zone