Commerce Cloud Support Engineer Intern

SAP SE; Gliwice; On-site; PLN 43,000 - 54,000; Full time

Job summary

SAP SE, Gliwice, Poland, seeks a Commerce Cloud Support Associate to troubleshoot client issues, provide multi-channel support, monitor platforms, and document best practices while collaborating with cross-functional teams. You will assist with testing updates and gather customer feedback.

Requirements include HTML/CSS/JS and APIs, knowledge of e-commerce concepts, strong problem-solving, time management, and excellent communication; fluent Polish and English; pursuing a CS/IT degree.

Qualifications

• Proficiency in HTML/CSS/JS; APIs; e-commerce concepts required.
• Excellent problem solving and time management.
• Superior customer service and communication skills.
• Able to work with cross-functional teams; pursuing CS/IT degree; fluent in Polish and English.

Responsibilities

• Troubleshoot Commerce Cloud issues reported by clients.
• Provide multi-channel client support (ticket, chat, phone).
• Monitor and maintain Commerce Cloud platforms.
• Document processes and best practices for future tasks.
• Collaborate with cross-functional teams to resolve complex issues.
• Assist with testing updates and patches.

Skills

HTML/CSS/JS

APIs

E-commerce concepts

Problem solving

Time management

Customer service

Communication

Cross-functional teamwork

Adaptability

Polish language

English language

Education

Pursuing degree in Computer Science or Information Technology

Job description

SAP SE, Gliwice, Poland, seeks a Commerce Cloud Support Associate to troubleshoot client issues, provide multi-channel support, monitor platforms, and document best practices while collaborating with cross-functional teams. You will assist with testing updates and gather customer feedback.

Requirements include HTML/CSS/JS and APIs, knowledge of e-commerce concepts, strong problem-solving, time management, and excellent communication; fluent Polish and English; pursuing a CS/IT degree.