SAP CX Associate Consultant - Implement & Transform CX

SAP SE; Gliwice; On-site; PLN 70,000 - 110,000; Full time

Job summary

SAP SE is seeking a CX-focused expert to support full lifecycle customer experience projects in Gliwice. You will work on lead-to-order to case management processes, shaping designs and assisting with SAP CX integrations to ensure successful go-lives.

You will contribute to end-user training, build templates, and collaborate with global teams in a dynamic CX environment. This role emphasizes effective communication and problem solving.

Qualifications

• Experience in CX implementations and solution design.
• Translate business requirements into specifications for CX platforms.
• Collaborate with cross-functional teams including integrations and QA.

Responsibilities

• Support full-lifecycle CX implementations from workshops to go-live.
• Translate business requirements into technical specs and assist with integrations.
• Develop reusable templates and share lessons learned for practice growth.

Skills

Cloud Architecture

Customer Relationship Management

Complex Problem Solving

Collaboration

Cloud Strategy

Cloud Security Infrastructure

Service Management

Effective Communication

Technology Roadmaps

Issue Management

Cloud Infrastructure

Operational Risk Management

Observability

AI-Assisted Architecture Decisions

AI-Threat Detection

Context Engineering

AI Output Quality Assurance

Agentic AI Day-to-Day Practice

AI-Assisted Automation and Prototyping

AI Adoption Capability

Job description

SAP SE is seeking a CX-focused expert to support full lifecycle customer experience projects in Gliwice. You will work on lead-to-order to case management processes, shaping designs and assisting with SAP CX integrations to ensure successful go-lives.

You will contribute to end-user training, build templates, and collaborate with global teams in a dynamic CX environment. This role emphasizes effective communication and problem solving.