Internship - Commerce Cloud Support Engineer

SAP SE; Gliwice; On-site; PLN 43,000 - 54,000; Full time

Job summary

SAP SE, Gliwice, Poland, seeks a Commerce Cloud Support Associate to troubleshoot client issues, provide multi-channel support, monitor platforms, and document best practices while collaborating with cross-functional teams. You will assist with testing updates and gather customer feedback.

Requirements include HTML/CSS/JS and APIs, knowledge of e-commerce concepts, strong problem-solving, time management, and excellent communication; fluent Polish and English; pursuing a CS/IT degree.

Qualifications

• Proficiency in HTML/CSS/JS; APIs; e-commerce concepts required.
• Excellent problem solving and time management.
• Superior customer service and communication skills.
• Able to work with cross-functional teams; pursuing CS/IT degree; fluent in Polish and English.

Responsibilities

• Troubleshoot Commerce Cloud issues reported by clients.
• Provide multi-channel client support (ticket, chat, phone).
• Monitor and maintain Commerce Cloud platforms.
• Document processes and best practices for future tasks.
• Collaborate with cross-functional teams to resolve complex issues.
• Assist with testing updates and patches.

Skills

HTML/CSS/JS

APIs

E-commerce concepts

Problem solving

Time management

Customer service

Communication

Cross-functional teamwork

Adaptability

Polish language

English language

Education

Pursuing degree in Computer Science or Information Technology

Job description

Company Description

Job Description

What you’ll build:

• Troubleshooting technical issues with Commerce Cloud products and platforms reported by clients.
• Providing focused client support through various channels such as ticket, chat, or phone.
• Regular monitoring and maintenance of Commerce Cloud products and platforms.
• Documenting processes, best practices, and common solutions to streamline future support tasks
• Collaborating with cross-functional teams to address complex issues.
• Assisting in testing updates and patches for Commerce Cloud products and platforms.
• Participating in ongoing training and skill development activities related to Commerce Cloud. Gathering customer feedback and advocating for product improvements.
• Assisting with ad hoc projects or tasks related to Commerce Cloud support.

What you bring:

• Proficiency in web technologies such as HTML, CSS, JavaScript, and APIs along with a knowledge with e-commerce concepts.
• Great problem-solving skills and effective time management and prioritization skills.
• Superior customer service skills coupled with impressive communication abilities.
• The ability to work collaboratively with cross-functional teams.
• Adaptability and a propensity for learning new technologies and processes quickly.
• Currently pursuing a degree in Computer Science, Information Technology, or a related field.
• Proficiency in Polish and English, both written and spoken.

Where you belong:

The local EMEA support team, part of the global support unit, takes pride in satisfying customers worldwide through their outstanding support services. The team thrives due to its extraordinary unity and collaboration, ensuring smooth communication and knowledge sharing. They take every opportunity to learn and continually improve, extending their skills in delivering timely and efficient customer support. Their collaborative effort with global counterparts ensures the deliverance of consistent and effective support processes. This team’s dedicated, customer-centric approach is a testament to the company’s commitment to excellence and customer satisfaction.

Equal Employment Opportunity (EEO) Statement

Our company does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.

Salary range 31-39 PLN hourly

About SAP

With a global network of customers, partners, employees, and thought leaders, SAP helps the world run better and improves people’s lives.
As a leader in enterprise applications and business AI, SAP stands at the nexus of business and technology. For over 50 years, organizations have trusted SAP to bring out their best by uniting business-critical operations spanning finance, procurement, HR, supply chain, and customer experience.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone, regardless of background, feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.
SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or complete your application, please send an email with your request to the Recruiting Operations Team: [e-mail].
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.
Qualified applicants will receive consideration for employment without regard to age, race, religion, national origin, ethnicity, gender (including pregnancy and childbirth), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.

Successful candidates might be required to undergo a background verification with an external vendor.

Compensation Range Transparency
SAP believes pay transparency is essential to fostering an honest, supportive, and inclusive culture and is an important part of our commitment to pay equity. The salary range for this position is included in the job posting. The actual compensation offered to the successful candidate will fall within that range and will depend on factors such as education, skills, experience, location, and scope of the role, as determined through the selection process. Where applicable, SAP may also provide variable incentive opportunities and additional benefits, subject to the terms of the relevant plans and policies. Any variable incentive amount is target-based, with actual payouts dependent on company and individual performance. You can find a summary of benefits and eligibility requirements on SAP’s Benefits and Rewards site.

AI Usage in the Recruitment Process
For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.