Collections Specialist - Remote

Antal SSC/BPO; Poznań; Remote; PLN 35,000 - 52,000; Full time

Benefits offered by this job

Sports cost share

Private medical care

Language classes share

Professional training

Life insurance

Remote work opportunities

Flexible hours

Discounted corporate products

Job summary

Antal SSC/BPO in Poznań is seeking a specialist to manage accounts receivable and collections with remote/home office options. The role emphasizes contacting customers, negotiating settlements, and maintaining records with finance support.

The ideal candidate has at least 2 years in collections/AR, fluent English, and strong MS Excel skills. Remote work and flexible hours are offered within a Polish context.

Qualifications

• Fluent in English (professional)
• Min. 2 years in collections, AR, or customer service
• Proactive, solution-oriented mindset
• Experience with MS Excel or similar spreadsheet tools

Responsibilities

• Manage the accounts receivable process by monitoring customer accounts and tracking outstanding invoices.
• Communicate with customers via phone, email, or other channels to follow up on overdue payments.
• Negotiate payment plans or settlements to facilitate collections.
• Maintain accurate records of communications and transactions in accounting software.
• Collaborate with the finance team to reconcile discrepancies and ensure accurate balances.
• Prepare reports on collection activity, aging, and payment trends for management.
• Research and resolve disputes related to customer payments.
• Assist in developing and implementing collection policies to improve efficiency.
• Stay informed about industry regulations and best practices in debt collection.
• Provide excellent customer service with a professional collections approach.

Skills

English proficiency

Accounts receivable

Proactive mindset

Tools

MS Excel

Job description

specialist (Mid / Regular), senior specialist (Senior)

home office work

remote recruitment

Additional information

Model of payment:

basic salary + fixed bonus (e.g., quarterly, annual)

No business trips:

yes

Customer type:

B2B (company clients)

Required languages:

Your responsibilities

• Manage the accounts receivable process by monitoring customer accounts and tracking outstanding invoices.
• Communicate with customers via phone, email, or other communication channels to follow up on overdue payments.
• Negotiate payment plans or settlements with customers to facilitate the collection of outstanding debts.
• Maintain accurate and up-to-date records of all communications and transactions in the company’s database or accounting software.
• Collaborate with the finance team to reconcile discrepancies and ensure accurate account balances.
• Prepare and provide reports on collection activity, aging accounts, and payment trends to management.
• Research and resolve any disputes or discrepancies related to customer payments.
• Assist in the development and implementation of collection policies and procedures to improve efficiency.
• Stay informed about industry regulations and best practices related to debt collection.
• Provide excellent customer service while maintaining a professional and assertive approach to collections.

Our requirements

• Professional fluency in English
• Min. 2 years of experience in collections, customer service, accounts receivable
• Proficiency in MS Excel.
• A proactive, solution-oriented mindset

• sharing the costs of sports activities
• private medical care
• sharing the costs of foreign language classes
• sharing the costs of professional training & courses
• life insurance
• remote work opportunities
• flexible working time
• corporate products and services at discounted prices