Collection Specialist

Solera Holdings, LLC.; Poznań; On-site; PLN 170,285 - 255,427; Full time

Job summary

Solera Holdings, LLC. is seeking a Collection Specialist Level 3 in Poland to manage collections for high-value accounts. The role involves extensive customer interaction, negotiation, and data analysis to recover outstanding debts while ensuring compliance with relevant laws. Candidates should have a bachelor's degree, at least 3 years of experience in collections, and be fluent in German, Polish, and English. The position offers an opportunity to mentor junior staff and improve collection strategies.

Qualifications

• At least 3 years of relevant experience in collections.
• Fluency in German, Polish, and English (B2/C1).
• In-depth knowledge of laws and regulations governing collections activities.

Responsibilities

• Manage and improve the collections process to recover outstanding debts.
• Negotiate payment arrangements and maintain positive customer relationships.
• Analyze customer accounts and make data-driven decisions.

Skills

Negotiation skills

Communication skills

Problem-solving skills

Analytical skills

Attention to detail

Organizational skills

Customer service skills

Teamwork ability

Education

Bachelor’s degree in finance, business, or a related field

Tools

MS Office (especially Excel)

Collection software

ERP systems

Job description

Who We Are

Solera is a global leader in data and software services that strives to transform every touchpoint of the vehicle lifecycle into a connected digital experience. We also provide products and services to protect life’s other most important assets: our homes and digital identities. Over 300 million digital transactions are processed annually for approximately 235,000 partners and customers in more than 90 countries.

The Role

A Collection Specialist Level 3 is responsible for managing and improving the collections process to recover outstanding debts while maintaining positive customer relationships. The position focuses on the most challenging and high‑value accounts, handling complex negotiations, settlements, payment plans, and referrals to collections agencies or legal aid when necessary. The role requires extensive data analysis and reporting, with the authority to provide guidance and mentorship to junior collectors.

What You’ll Do

• Customer Interaction: Communicate with customers through phone, email, and written correspondence regarding complex issues, resolve disputes, and negotiate payment arrangements.
• Account Management: Handle the most complex and high‑value delinquent accounts, making decisions to maximize recovery; monitor, track, and document all communications and payment activities; liaise with internal stakeholders to resolve customer issues.
• Negotiation: Reach mutually acceptable solutions, offering settlements, discounts, or extended payment terms.
• Documentation: Maintain detailed and accurate records of all collection activities, ensuring compliance with legal and regulatory requirements.
• Escalation: Provide regular updates on collection activities and account status to management; determine when to escalated accounts or recommend legal action; identify high‑risk accounts for further action.
• Data Analysis: Analyze customer accounts to identify trends and payment behaviors, making data‑driven decisions to improve collection strategies.
• Reporting: Generate and analyze collection reports to assess effectiveness; provide insights for process improvement; update management regularly.
• Compliance: Ensure all collection activities adhere to relevant laws such as the Fair Debt Collection Practices Act (FDCPA).
• Training and Support: Provide guidance, training, and mentorship to junior collection staff (Level 1 and 2), offering expertise on complex cases and best practices.

Qualifications

• Bachelor’s degree in finance, business, or a related field (or equivalent experience).
• At least 3 years of relevant experience in collections.
• Fluency in German, Polish, and English (B2/C1). (2 roles require German/English; 1 role requires Polish/English).
• MS Office fluency (Word, Excel).
• In‑depth knowledge of laws and regulations governing collections activities.
• Familiarity with basic accounting principles.
• Proficiency in using collection software and Microsoft Office applications, especially Excel and data analysis tools.
• Experience with collections software or enterprise resource planning (ERP) systems is a plus.

Required Skills and Abilities

• Strong negotiation and communication skills.
• Exceptional problem‑solving and analytical skills.
• Attention to detail, accuracy, and organizational skills.
• Ability to work well under pressure, meet deadlines, and make sound judgements; prioritize tasks and work in a fast‑paced environment.
• Willingness to learn and follow established procedures.
• Collaboration and teamwork ability.
• Excellent interpersonal and customer service skills.
• Ability to lead, coach, and mentor individuals or a team.
• Multi‑lingual is preferred.

Physical Demands

• Requirement to sit for extended periods.
• Requirement to wear a telephone headset for 7+ hours daily.
• Requirement to type for extended periods.
• Requirement to work with digital displays for 7+ hours daily.

Equal Opportunity

It is impossible to list every requirement for, or responsibility of, any position. Similarly, we cannot identify all the skills a position may require since job responsibilities and the Company’s needs may change over time. Therefore, the above job description is not comprehensive or exhaustive. The Company reserves the right to adjust, add to, or eliminate any aspect of the above description. The Company also retains the right to require all employees to undertake additional or different job responsibilities when necessary to meet business needs.