Collections Officer

Outsourcey; Poland; On-site; PLN 60,000 - 90,000; Full time

Benefits offered by this job

Competitive salary

Career growth opportunities

Work with industry leaders

Job summary

Outsourcey in Poland is seeking a customer service professional to support collections for clients. You will make outbound calls, verify information, and document activity in the CRM while coordinating with internal teams.

Ideal candidates bring up to 2 years in AR or collections, strong communication and negotiation skills, and comfort handling sensitive conversations. Competitive salary and clear career growth opportunities available.

Qualifications

• Up to 2 years of experience in collections, accounts receivable, or customer service.
• Strong phone presence with outbound calls.
• Excellent communication and negotiation skills.
• Detail-oriented with strong organizational abilities.
• Ability to handle sensitive conversations professionally and empathetically.
• Proficient with CRM or account management systems.

Responsibilities

• Make outbound calls to clients regarding payment status and overdue accounts.
• Contact references and guarantors when required to assist in collection efforts.
• Send payment reminders via phone, email, or messaging in a professional and courteous manner.
• Document all client communication and follow-up activity accurately in the CRM or tracking system.
• Negotiate payment arrangements when appropriate and follow through to ensure compliance.
• Coordinate with internal teams for loan processing, account updates, and payment posting.
• Verify client information, account details, and payment history to support collections efforts.
• Update records to reflect payment commitments, promises to pay, and outcomes of communication.
• Assist with account reconciliation and tracking of outstanding balances.
• Maintain compliance with company policies and relevant regulations regarding collections.
• Provide regular reports on collections activity and status of accounts.

Skills

Outbound calls

Communication & negotiation

Detail oriented

Empathetic conversations

CRM proficiency

Experience in AR/collections

Tools

CRM systems

Job description

Looking to take your career to the next level? Then this role is for you!

Join Outsourcey and be part of our mission to revolutionize global talent expansion! We connect businesses with dedicated full-time teams in the Philippines, offering cost-efficient solutions without compromising quality. Join us and help elevate businesses with complete control and comprehensive support, let's shape the future of work together!

Profile Requirements:

• Up to 2 Years of Experience in collections, accounts receivable, or customer service-related roles
• Strong phone presence and confidence making outbound calls
• Excellent communication and negotiation skills
• Detail-oriented with strong organizational abilities
• Ability to handle sensitive conversations professionally and empathetically
• Comfortable tracking data, updating records, and managing follow-ups
• Proficient with CRM or account management systems

Core responsibilities:

• Make outbound phone calls to clients regarding payment status and overdue accountsContact references and guarantors when required to assist in collection effortsSend payment reminders via phone, email, or messaging in a professional and courteous mannerDocument all client communication and follow-up activity accurately in the CRM or tracking systemNegotiate payment arrangements when appropriate and follow through to ensure complianceCoordinate with internal teams for loan processing, account updates, and payment postingVerify client information, account details, and payment history to support collections effortsUpdate records to reflect payment commitments, promises to pay, and outcomes of communicationAssist with account reconciliation and tracking of outstanding balancesMaintain compliance with company policies and relevant regulations regarding collectionsProvide regular reports on collections activity and status of accounts

Benefits

• Competitive salary
• Opportunity to shape the HR function of a rapidly growing BPO.
• Work closely with a team of industry leaders who have successfully scaled BPOs in the past.
• Career growth and development opportunities.