Collections Expert

Arbex; Kraków; Hybrid; PLN 90,000 - 120,000; Full time

Job summary

ARBEX in Kraków, Poland is seeking a Collections Expert to manage a diverse South Africa customer portfolio with a focus on timely payments and accurate reconciliation. You will coordinate with cross-functional teams to resolve delinquencies and strengthen financial processes.

The role emphasizes strong communication skills, attention to detail, and experience in Order-to-Cash or collections within a multinational context. Hybrid work with a Poland-based office is available.

Qualifications

• Proven experience in Collections or Order-to-Cash environments.
• Strong communication, influencing, and decision‑making skills with a proactive mindset.
• High attention to detail and accuracy.
• Fluent English, both written and spoken.

Responsibilities

• Manage South Africa’s customer portfolio end-to-end, including collections and claims coordination.
• Engage with customers by phone and email to drive timely payments and maintain strong relationships.
• Analyse account data, identify root causes of overdue items, and implement corrective actions.
• Reconcile accounts, propose write-offs, and support VBR releases and claims allocations.
• Monitor and report on key financial indicators, including over-limit customers, aged debt, and past-due contributors.
• Collaborate closely with Sales, Supply Chain, Pricing & Rebates, and Finance teams to resolve issues and improve processes.

Skills

Collections experience

Communication

Attention to detail

Fluent English

Education

Finance/Accounting degree

ERP/SAP experience

Multinational experience

South Africa market exposure

Tools

Excel

Job description

Become part of the team powering household names like Andrex®, Kleenex®, Cottonelle®, Scott®, Viva®, and WypAll®. At Arbex, everything you need is right here—innovation, growth, and the chance to leave a real mark.

Settling for just any role isn't you, and it isn't us either. Being Unstoppable Together calls for a particular kind of person and teams who genuinely care about making a difference. Here, you'll channel your professional expertise, talent, and drive into building and managing a portfolio of iconic, ground-breaking brands. In this role, you'll help shape the future of tissue and hygiene for billions of people worldwide.

About You

In one of our professional roles, you'll focus on winning with consumers and the market, while putting safety, mutual respect, and human dignity at the centre. As a Collections Expert, you'll manage a portfolio of customers across South Africa, ensuring timely collections, accurate account reconciliation, and effective collaboration with cross-functional teams. You'll be a trusted partner to both internal stakeholders and external customers, helping resolve issues, reduce delinquency, and strengthen financial processes.

Job responsibilities include:

• Manage South Africa’s customer portfolio end-to-end, including collections and claims coordination
• Engage with customers by phone and email to drive timely payments and maintain strong relationships
• Analyse account data, identify root causes of overdue items, and implement corrective actions
• Reconcile accounts, propose write-offs, and support VBR releases and claims allocations
• Monitor and report on key financial indicators, including over-limit customers, aged debt, and past-due contributors
• Collaborate closely with Sales, Supply Chain, Pricing & Rebates, and Finance teams to resolve issues and improve processes

To succeed in this role, you will need the following qualifications:

Required Qualifications

• Proven experience in Collections or Order-to-Cash environments
• Strong communication, influencing, and decision‑making skills with a proactive mindset
• High attention to detail and accuracy
• Fluent English, both written and spoken

Preferred Qualifications

• Degree in Finance, Accounting, or a related field
• Experience with ERP systems, ideally SAP, and strong Excel skills
• Experience working in a multinational or cross-regional environment
• Exposure to South Africa’s market is an advantage

Total Benefits

We believe that our employees are our greatest asset, and we're committed to providing them with the resources they need to be successful. If you're looking for a rewarding career with a company that cares about its employees, then ARBEX is the place for you.

Flex That Works at ARBEX

We believe great work happens when people come together with purpose. That's why we offer a flexible work model that blends remote work with intentional in‑person collaboration, helping you connect, grow, and innovate while maintaining the balance you value. This role follows a hybrid work model based in our Kraków, Poland office.

And finally, the fine print….

For ARBEX to grow and prosper, we must be an inclusive organisation that applies the diverse experiences and passions of its team members to brands that shape the future of tissue and hygiene, which is why we seek to build a workforce that encompasses the experiences of our consumers. When you bring your original thinking to ARBEX, you fuel the continued success of our enterprise. We are a committed equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity, age, pregnancy, genetic information, citizenship status, or any other characteristic protected by law.

The statements above are intended to describe the general nature and level of work performed by employees assigned to this classification. Statements are not intended to be construed as an exhaustive list of all duties, responsibilities and skills required for this position.

Employment is subject to verification of local policies.

This role is available for local candidates already authorised to work in Poland only. ARBEX will not provide relocation support for this role.