Edge Network Support Engineer — Remote & Growth

Gcore; Polska; Híbrido; PLN 60.000 - 90.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Remote work

Hybrid work model

Office workspace

Private medical insurance

Sick leave days

Life event allowances

Language classes

Office snacks and activities

Descripción de la vacante

Gcore is a global provider of AI, cloud, network, and security infrastructure, offering remote, hybrid, or office options. You will handle customer requests in English, diagnose issues, and provide consultations on Edge Network solutions, collaborating with a worldwide team.

We value proactive problem solving, strong communication skills, and the ability to explain complex concepts clearly. Join a team of 550+ professionals delivering reliable digital experiences globally.

Formación

• Minimum 1 year of technical support experience.
• English level B2 or higher.
• Strong networking knowledge (TCP/IP, DNS, traceroute).
• Experience with Linux and API.
• Familiar with CDN, logs, and diagnostics.
• Knowledge of Grafana or Kibana for monitoring.

Responsabilidades

• Handle requests via chat, email, and occasionally phone in English.
• Provide consultations on Edge Network products and services.
• Diagnose issues, gather incident information, and escalate when needed.
• Identify patterns and share knowledge to improve support.

Conocimientos

Technical support

English proficiency

Networking basics

Diagnostics

CDN

Linux

API

Customer advocacy

Problem solving

Communication

Herramientas

Grafana

Kibana

Descripción del empleo

Gcore is a global provider of AI, cloud, network, and security infrastructure, offering remote, hybrid, or office options. You will handle customer requests in English, diagnose issues, and provide consultations on Edge Network solutions, collaborating with a worldwide team.

We value proactive problem solving, strong communication skills, and the ability to explain complex concepts clearly. Join a team of 550+ professionals delivering reliable digital experiences globally.