Client Support Specialist: Insurance Solutions Liaison

AON; Kraków; On-site; PLN 42,000 - 62,000; Full time

Job summary

AON in Kraków is looking for a Client Support Specialist to serve corporate clients. You will handle inquiries by phone and email, provide policy copies, manage Green Cards, and process policy updates, while collaborating with internal teams to ensure accurate administrative processing. Strong Dutch and English communication is essential.

This role emphasizes client focus, accuracy, and proactive problem solving in a fast-paced environment.

Qualifications

• Experience in an administrative or customer service role.
• Excellent verbal and written communication in Dutch and English.
• Proactive mindset with strong customer focus.
• Strong attention to detail and an organised way of working.

Responsibilities

• Answer client questions by phone and e-mail.
• Provide copies of insurance policies and invoices.
• Request and distribute Green Cards and insurance policy overviews.
• Process changes to client and policy information.
• Manage updates to payment terms and digital invoicing.

Skills

Customer service

Dutch

English

Communication

Attention to detail

Organised

Job description

AON in Kraków is looking for a Client Support Specialist to serve corporate clients. You will handle inquiries by phone and email, provide policy copies, manage Green Cards, and process policy updates, while collaborating with internal teams to ensure accurate administrative processing. Strong Dutch and English communication is essential.

This role emphasizes client focus, accuracy, and proactive problem solving in a fast-paced environment.