Client Experience & Support Specialist

Aon Corporation; Kraków; On-site; PLN 30,000 - 52,000; Full time

Job summary

Aon Corporation in Kraków is seeking a Client Support Specialist to be the first point of contact for corporate clients. You will support customers by phone and e-mail with insurance questions, ensuring an excellent client experience and efficient support.

You will answer inquiries, provide policy copies, coordinate with internal teams, and handle administrative tasks, including updating client and policy information and invoicing details.

Qualifications

• Experience in an administrative or customer service role.
• Excellent verbal and written communication in Dutch and English.
• Proactive mindset with strong customer focus.
• Strong attention to detail and an organized way of working.

Responsibilities

• Answer client questions by phone and e-mail.
• Provide copies of insurance policies and invoices.
• Request and distribute Green Cards and policy overviews.
• Process changes to client and policy information.
• Manage updates to payment terms and digital invoicing.

Skills

Customer service

Communication skills

Dutch language

English language

Attention to detail

Organized

Job description

Aon Corporation in Kraków is seeking a Client Support Specialist to be the first point of contact for corporate clients. You will support customers by phone and e-mail with insurance questions, ensuring an excellent client experience and efficient support.

You will answer inquiries, provide policy copies, coordinate with internal teams, and handle administrative tasks, including updating client and policy information and invoicing details.