Customer Support Specialist - Financial Platforms (German Speaker)

Regnology; Poland; On-site; PLN 60,000 - 90,000; Full time

Job summary

Regnology is seeking a Customer Support Specialist for our Financial Platforms to be the first point of contact for clients using our regulatory banking, risk, and tax software. This entry-level role supports 24/7 global service continuity through a Follow the Sun model and offers a strong foundation in financial technology.

You will work with a diverse, global team to help financial institutions navigate regulatory complexity, delivering high-quality product support and knowledge sharing across

Qualifications

• Bachelor's or Master's degree in Finance, Economics, Business, Information Technology, or related field preferred.
• 0-2 years in customer service, business analysis, or financial software roles.
• Strong interest in technology and finance; willingness to learn regulations, capital markets, and software solutions.
• Excellent problem-solving and analytical abilities with attention to detail.
• Familiarity with logs, user access, configurations, and basic SQL queries.

Responsibilities

• Serve as primary support contact for clients using financial reporting products, resolving inquiries on business rules and report outputs.
• Analyze and troubleshoot data discrepancies, reporting logic, and system behavior using internal tools and logs.
• Guide clients through issue resolution with clear, structured communication and high service quality.
• Investigate regulatory calculation discrepancies, coordinating with internal teams for solutions.
• Collaborate with technical and product teams to ensure thorough issue resolution.

Skills

German language

English language

Logs analysis

SQL basics

Customer service

Education

Bachelor's/Master's in Finance Econ Biz IT

Tools

Jira

Zendesk

SQL

AWS

Kubernetes

Job description

Regnology is a recognised leader in regulatory, risk, tax, finance reporting as well as supervisory technology, connecting regulators and the regulated across more than 100 countries.

Serving Tier 1 banks, regional institutions, corporates, insurers, and authorities, our modular, cloud-native platform delivers trusted compliance, innovation, and future-ready solutions—empowering clients with global reach, local expertise, and proven leadership.

Want to know more about Regnology ? Find our news and business events on LinkedIn: https://www.linkedin.com/company/regnology/mycompany/

Want to know more about life and people at Regnology ? Check out our Instagram page: https://www.instagram.com/peopleofregnology/

What you'll do

We are seeking motivated and customer-oriented professionals to join our Global Support team as a Customer Support Specialist for our Financial Platforms. In this entry-level role, you will be the first point of contact for clients using our suite of financial software applications for regulatory banking, risk, and tax. In this role, you will provide product support to our clients while contributing to 24/7 global service continuity through a coordinated Follow the Sun (FTS) support model.

This position is a unique opportunity to build a strong foundation in the financial technology industry. You will play a key role in helping financial institutions navigate a complex regulatory landscape by joining a supportive and diverse team that values knowledge sharing and teamwork across the globe.

Key Responsibilities

Business and Functional Troubleshooting

• Serve as a primary support contact for clients using our financial reporting products, resolving inquiries related to business rules, configurations, and report outputs.
• Analyze and troubleshoot issues related to data discrepancies, reporting logic, and system behavior, using internal tools, configuration review, and logs analysis.
• Guide clients through issue resolution while ensuring clear, structured communication and high service quality.
• Investigate discrepancies in regulatory calculations, collaborating with internal teams to deliver solutions.
• Work closely with technical and product teams to ensure client issues are resolved thoroughly and effectively.

Global Incident Handling

• Participate in a rotating on-call schedule for urgent support needs during weekends or outside of local business hours.
• Ensure seamless handover and coordination with other regions as part of the Follow the Sun support model.
• Support response efforts for high-priority or platform-wide incidents, maintaining clear internal communication and documentation.

Additional Scope

• Contribute to cross-functional initiatives aimed at enhancing support processes and product features.
• Support the development of internal knowledge base content and client-facing documentation.

Why we should decide on you

Qualifications

• Bachelor's or Master's degree in Finance, Economics, Business, Information Technology, or a related field is preferred.
• 0- 2 years of experience in customer service, business analysis, or working with financial software solutions. Recent graduates with relevant internship experience are encouraged to apply.
• A strong interest in technology and finance, with a desire to learn about financial regulations, capital markets, and software solutions.
• Excellent problem-solving and analytical abilities, with keen attention to detail.
• Familiarity with basic technical troubleshooting (e.g. reviewing logs, user access, configurations, SQL queries).
• Exposure to Java-based applications and cloud frameworks (e.g. AWS, Kubernetes) is a strong plus.
• Excellent verbal and written communication skills in both German and English are required. Additional proficiency in French is also advantageous.
• Familiarity with ticketing systems (e.g., Jira, Zendesk) or agile methodologies (Scrum) is a plus.

Note: Candidates without prior financial reporting experience but with strong product support skills and a willingness to learn are encouraged to apply.

Key Attributes

• Highly structured and analytical, with strong troubleshooting instincts and attention to detail.
• Calm and dependable in high-pressure or time-sensitive situations.
• Client-focused and collaborative, with a service-oriented mindset.
• Proactive in driving improvements to internal processes and documentation.
• Motivated to help build and scale a globally distributed support function.

Why you should decide on us

• Market Leadership: Join a global leader where our agile culture and innovative spirit allow you to shape the future of financial stability.
• International Scope: Take ownership of high-profile international projects and benefit from our global internal mobility initiatives.
• Growth & Mentorship: Access a wide range of our technical and functional training opportunities.
• Culture of Inclusion: We foster a supportive, transparent atmosphere with frequent team events and a commitment to diversity.

Recognizing the benefits of working in diverse teams, we are committed to equal employment opportunities regardless of gender, age, nationality, ethnic or social origin, disability, and sexual identity.