Client Delivery Lead Poland (Wrocław or Remote)

Insly; Wrocław; Remote; PLN 180,000 - 260,000; Full time

Benefits offered by this job

Flexible working time and place

Health insurance or sports compensation

Flat structure

Friendly colleagues and supportive managers

Family- and employee-friendly employer

Innovation-focused environment

Job summary

A leading SaaS insurance provider in Poland is seeking a Client Delivery Lead to oversee successful project delivery and manage customer relationships. The role involves leading a cross-functional team, ensuring project alignment with customer needs, and optimizing customer outcomes. Ideal candidates will possess strong project leadership, communication skills, and a strategic mindset. The company offers flexible working arrangements and a flat organizational structure to promote open communication and innovation.

Qualifications

• Proven experience leading customer-facing delivery or implementation projects in a SaaS, IT, or consulting environment.
• Strong credibility and the ability to guide senior stakeholders.
• Excellent communication skills and a focus on customer outcomes.

Responsibilities

• Take full responsibility for project outcomes including scope, quality, timelines, and customer satisfaction.
• Lead a cross-functional team of specialists and account managers.
• Act as the primary point of contact for customers.

Skills

Customer-focused delivery

Strong relationship management

Project leadership

Strategic mindset

Excellent communication

Cross-functional team coordination

Job description

Insly is a no-code insurance SaaS software provider with a global reach. With HQ in London and offices in Tallinn and Warsaw, Insly has grown fast and is backed by well-known investors.

Our mission is to digitalise and connect the $4 trillion insurance industry in order to reduce the cost of insurance for customers and help them access better insurance services.

1000+ insurance brokers and 50+ underwriting companies log into Insly every day to design and launch their insurance products, manage business-critical operations and support writing over €1bn in premiums. But we’re just getting started.

As a Client Delivery Lead, you will take full ownership of delivering successful outcomes for our customers, combining strategic project leadership, strong relationship management, and a deep understanding of customer goals. You will be responsible for leading a cross-functional squad that manages the full customer lifecycle, from onboarding and implementation to ongoing adoption and long-term success.

Together with your squad, you will be guiding customers through the implementation and ongoing use of Insly’s insurance software for Insurers and MGAs. Your customers will be located in Poland as well as across the world, giving you exposure to a diverse range of delivery environments, business models, and strategic needs.

This is a senior role for someone who is credible, authoritative, and confident leading complex customer engagements from start to finish. You will be the main face to the customer, guiding both the relationship and the delivery process to ensure high satisfaction and durable partnerships.

About the role

What You’ll Do:

• Take full responsibility for project outcomes, including scope, quality, timelines, and customer satisfaction.
• Lead a cross-functional squad consisting of product solution specialists and account managers.
• Act as the primary point of contact for customers, representing Insly in all key discussions.
• Build strong, long-term customer relationships based on trust and transparency.
• Manage delivery at a high level, ensuring alignment between customer needs and technical execution.
• Visit customers in person to strengthen collaboration and understand their business context.
• Identify and support upsell and cross-sell opportunities that deliver additional value.
• Drive customer outcomes by ensuring successful adoption, utilisation, and measurable impact.
• Operate in a hybrid role, bridging delivery leadership and strategic account management.

What You’ll Bring:

• Proven experience leading customer-facing delivery or implementation projects in a SaaS, IT, or consulting environment.
• Strong credibility and presence, you can confidently guide senior stakeholders and complex discussions.
• A strategic mindset with the ability to connect business needs to technical solutions.
• Excellent communication and relationship-building skills.
• Ability to coordinate cross-functional teams and keep projects on track.
• A focus on customer outcomes, not just project outputs.
• Willingness to travel to customer sites when needed.

The Impact You Can Make:

• Shape the success of major customers as they transform their insurance operations.
• Lead a motivated, skilled cross-functional team toward delivering meaningful results.
• Influence product adoption, customer strategy, and long-term business value.
• Help strengthen Insly’s reputation as a trusted partner and delivery-focused organisation.

Why Insly?

• Flexible working time and working place - we choose results over the process but know that with freedom comes accountability!
• Company benefits - we want to make sure you are in great health, so we offer health insurance or sports compensation.
• Flat structure - in Insly we do not believe in titles or hierarchies, you can turn to anybody at any time - no corporate BS!
• Friendly colleagues and supporting managers - people are Insly’s greatest asset, so we will make sure everyone is surrounded by awesome teams and have helpful managers.
• Family- and employee-friendly employer - our employees perform several roles in their lives, and we aim to support all of them.
• Innovation - we believe in what we do, and we do it with great passion – join Insly and be part of the innovation wave hitting the insurance market!