Claims & Customer Relations Supervisor

UPS; Warszawa; On-site; PLN 120,000 - 180,000; Full time

Job summary

UPS Capital Europe in Warsaw, Poland, is seeking a proactive Claims and Customer Relations Supervisor to lead our Claims and First Response enquiry team, ensuring smooth day-to-day operations and exceptional service.

The role requires 2–3 years of claims experience, strong leadership, and fluency in English with additional language skills. Permanent, on-site position with opportunities for coaching and development.

Qualifications

• 2–3 years of claims experience and strong customer service understanding.
• Proven leadership and team management skills.
• Attention to detail with quality interactions with stakeholders.
• Excellent written and verbal communication skills.
• Ability to meet system-driven SLAs and workflows.
• Proactive problem-solving attitude and relationship-building with partners.
• Experience using CRM systems (Salesforce preferred) and claims management software.
• Ability to analyze data and prepare reports.

Responsibilities

• Lead and support a team of Claims specialists and CRG administrative staff.
• Oversee processing of insurance claims and customer experience, ensuring accuracy and timeliness.
• Manage the claims book of business and customer file development.
• Ensure effective use of systems for data entry and record-keeping.
• Investigate and research customer transactions to support claim resolution.
• Collaborate with underwriting, security, and customer experience to resolve complex cases.

Skills

Leadership

Customer service

Claims management

Salesforce

CRM systems

Data analysis

Communication

Education

Degree preferred

Tools

Salesforce

Microsoft Office

Job description

Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

UPS Capital Europe, Warsaw, Poland

UPS Capital, a wholly owned subsidiary of UPS, provides risk mitigation and insurance solutions for businesses of all sizes and industries along global supply chains. We’re looking for a proactive and detail-oriented Claims and Customer Relations Supervisor to lead our Claims and First Response enquiry team ensuring smooth day-to-day operations. This role is key to delivering exceptional service to our customers while maintaining compliance and operational efficiency across our insurance claims processes.

What You’ll Do

• Lead and support a team of Claims specialists and CRG administrative staff.
• Oversee the processing of insurance claims and customer experience, ensuring accuracy, timeliness, and compliance with internal procedures.
• Manage the claims book of business, including customer file development and maintenance.
• Ensure effective use of systems for product and customer data entry.
• Investigate and research customer transactions to support claim resolution.
• Collaborate with internal teams (e.g., Underwriting, Security, Customer Experience) to resolve complex cases and improve workflows.
• Monitor performance metrics and identify opportunities for process improvement.
• Provide coaching, training, and development support to team members.

What You’ll Need

• 2-3 years claims experience and a strong understanding of customer service preferably within a logistics or insurance industry. Interpreting and communicating terms and conditions.
• Strong leadership and team management skills.
• Attention to detail and the ability to provide quality interactions with stakeholders, clients and customers.
• Excellent communication skills, both written and verbal.
• Ability to work to system driven SLAs and workflows.
• A proactive, problem-solving approach and a positive attitude.
• Able to build strong relationships with both internal and external business partners.
• Proficient in using CRM systems (Salesforce preferred) claims management systems and Microsoft Office applications.
• Ability to analyse data and prepare reports.
• Language Skills – Fluent English and either German, French or Italian required
• Degree preferred

Employee Type

Permanent

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