Team Coordinator

Marsh; Warszawa; Hybrid; PLN 80,000 - 100,000; Full time

Job summary

Marsh in Warsaw, Poland invites applications for a Team Coordinator to support a claims operations team across Germany, Austria, Ireland, and the Czech Republic. The role blends people leadership with operational and project responsibilities to improve ways of working within Claims and to implement new solutions for efficiency and service quality across markets.

Ideal candidates have proven people management experience, strong prioritization and communication skills, and the ability to work in a

Qualifications

• Proven experience in people management / team leadership.
• Strong ability to prioritize tasks, manage workload, and handle escalations effectively.
• Proactive, independent, and highly communicative working style.
• Comfort working in a fast-paced, changing environment.
• Experience in process improvement and/or project management.
• Advanced English proficiency.

Responsibilities

• Lead and support a team responsible for claims operations across Germany, Austria, Ireland, and the Czech Republic.
• Manage day-to-day priorities, workload, and escalations in a dynamic environment.
• Partner with stakeholders to drive process improvements and support claims-related initiatives across multiple markets.
• Conduct process analysis, process mapping, data gathering, and identify opportunities for optimization.
• Recommend and help implement new solutions to improve efficiency and effectiveness within the Claims area.

Skills

People management

Task prioritization

Escalation handling

Proactive communication

Process improvement

English proficiency

Job description

Our European Business Support Center (EBSC) is seeking candidates for the following position based in Warsaw, Poland:

Team Coordinator

In this role, you will support a team handling insurance claims operations across Germany, Austria, Ireland, and the Czech Republic. The position combines people leadership with operational and project-based responsibilities, and identifying opportunities to improve ways of working within the Claims area. You will also help recommend and implement new solutions to support efficiency and service quality across multiple markets.

We will count on you to:

• Lead and support a team responsible for claims operations across Germany, Austria, Ireland, and the Czech Republic.
• Manage day-to-day priorities, workload, and escalations in a dynamic environment.
• Partner with stakeholders to drive process improvements and support claims-related initiatives across multiple markets.
• Conduct process analysis, process mapping, data gathering, and identify opportunities for optimization.
• Recommend and help implement new solutions to improve efficiency and effectiveness within the Claims area.

What you need to have:

• Proven experience in people management / team leadership.
• Strong ability to prioritize tasks, manage workload, and handle escalations effectively.
• Proactive, independent, and highly communicative working style.
• Comfort working in a fast-paced, changing environment.
• Experience in process improvement and/or project management.
• Advanced English proficiency.

What makes you stand out:

• German and/or Czech language skills.
• Experience supporting international claims operations.
• Strong analytical mindset with the ability to turn data into actionable recommendations.
• Familiarity with business analysis, process optimization, or operational transformation.

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Marsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow us on LinkedIn and X.

Marsh is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one "anchor day" per week on which their full team will be together in person.

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