Claims Handler - Commercial Insurance (Mid to Expert Level)

Zurich Insurance; Warszawa; Hybrid; PLN 120,000 - 210,000; Full time

Benefits offered by this job

Private medical care

Life Insurance

Hybrid work opportunities

Flexible working time

Integration events

No dress code

Annual Bonus

Competitive Salary

Learning & Development Programs

Friendly and collaborative working atmosphere

Job summary

A leading global multi-line insurer is seeking a Claims Handler in Warsaw to manage and resolve claims for commercial clients. This role requires strong negotiation and analytical skills, along with a solid understanding of Polish insurance law. Ideal candidates will possess at least 5 years of experience in claims handling and be fluent in Polish and English. The position offers hybrid work opportunities and a competitive salary, as well as benefits such as private medical care and an annual bonus.

Qualifications

• 5+ years for mid-level or 8+ years for expert in claims handling in commercial insurance.
• Solid understanding of Polish insurance law.
• Proficiency in Polish and English.

Responsibilities

• Manage and resolve claims independently.
• Negotiate settlements with customers and brokers.
• Collaborate with teams to resolve complex claims.
• Collaborate with Underwriting, Risk Engineering and Legal on complex cases and improvements.
• Support digitalization and continuous development of claims processes.
• Escalate high-value or complex claims for Senior/Expert level.
• Share knowledge and best practices within the Claims team.

Skills

Claims handling

Negotiation skills

Analytical skills

Customer focus

Communication skills

Education

Degree in Law, Insurance, Business

Job description

Claims Handler – Commercial Insurance (Mid to Expert Level)

Job Purpose

Drive excellence in claims management for commercial insurance in Poland! If you are passionate about finding fair solutions for our customers, enjoy working in a dynamic environment, and want to make a measurable impact within the commercial and industrial insurance sector, this opportunity is for you.

Your Responsibilities

• Handle, analyze and resolve claims for commercial business (Property, Liability, and related lines) independently and in line with Zurich’s service standards
• Review policy coverage, gather facts, assess losses, and negotiate settlements with customers, brokers, and other partners
• Ensure accurate, timely claims handling, balancing customer focus with adherence to legal and regulatory requirements
• Collaborate closely with Underwriting, Risk Engineering, and Legal to resolve complex cases and identify process improvements
• Support digitalization and continuous development of claims processes
• Act as a point of escalation for particularly complex or high-value claims (for Senior/Expert level)
• Contribute to sharing knowledge and best practices within the Claims team

Your Profile

• 5+ years (mid-level) or 8+ years (expert level) claims handling experience in commercial, industrial, or corporate insurance
• Solid understanding of Polish insurance law, policy wordings, and the regulatory environment
• Experience managing complex or high-value claims with a customer and solutions-oriented approach
• Degree in Law, Insurance, Business, or related discipline; professional insurance qualifications are a plus
• Analytical, decisive, and able to manage multiple stakeholders under time pressure
• Excellent communication and negotiation skills
• Strong team player with proactive, reliable, and collaborative work style
• Fluent in Polish and English (spoken and written); German language skills are an advantage

We offer:

• Private medical care
• Life Insurance
• Hybrid work opportunities
• Flexible working time
• Integration events
• No dress code
• Annual Bonus
• Competitive Salary
• Learning & Development Programs
• Friendly and collaborative working atmosphere

Zurich Insurance Group (Zurich) is a leading global multi-line insurer founded more than 150 years ago, which has grown into a business serving more than 75 million customers in more than 200 countries and territories, while delivering industry‑leading total shareholder returns. We set benchmarks in Commercial Insurance and are committed to delivering high‑quality services for our customers every day. At our new Future Branch in Warsaw, we’re looking for colleagues who want to help shape Zurich’s next chapter in Poland. Join us to create a brighter future for insurance - together.

Does this role feel like the right next step in your career? We look forward to receiving your online application (CV; cover letter optional) via the ‘Apply now’ button.