Claims Handler - Commercial Insurance (Mid to Expert Level)

Zurich 56 Company Ltd; Warszawa; On-site; PLN 90,000 - 120,000; Full time

Benefits offered by this job

Private medical care

Life Insurance

Hybrid work opportunities

Flexible working time

No dress code

Annual Bonus

Learning & Development Programs

Friendly and collaborative working atmosphere

Job summary

A leading global insurance provider in Warsaw seeks a Claims Handler for Commercial Insurance at mid to expert level. The individual will manage and resolve claims, ensuring compliance with standards and laws. Candidates should have substantial experience in handling commercial claims, strong negotiation skills, and fluency in Polish and English. This role offers hybrid work, flexible hours, and various employee benefits including medical care and bonuses.

Qualifications

• 5+ years (mid-level) or 8+ years (expert level) claims handling experience in commercial, industrial, or corporate insurance.
• Solid understanding of Polish insurance law and regulatory environment.
• Fluent in Polish and English (spoken and written); German language skills are an advantage.

Responsibilities

• Handle and resolve claims for commercial business independently and in line with service standards.
• Review policy coverage and negotiate settlements with customers and partners.
• Collaborate with Underwriting, Risk Engineering, and Legal to resolve complex cases.

Skills

Claims handling experience

Negotiation skills

Analytical skills

Communication skills

Team player

Education

Degree in Law, Insurance, Business, or related discipline

Job description

Claims Handler - Commercial Insurance (Mid to Expert Level)

Claims Handler – Commercial Insurance (Mid to Expert Level)

Job Purpose

Drive excellence in claims management for commercial insurance in Poland!
If you are passionate about finding fair solutions for our customers, enjoy working in a dynamic environment, and want to make a measurable impact within the commercial and industrial insurance sector, this opportunity is for you.

YourResponsibilities

• Handle,analyzeand resolve claims for commercial business (Property, Liability, and related lines) independently and in line with Zurich’s service standards
• Review policy coverage, gather facts, assess losses, and negotiate settlements with customers, brokers, and other partners
• Ensureaccurate,timelyclaims handling, balancing customer focus with adherence to legal and regulatory requirements
• Collaborate closely with Underwriting, Risk Engineering, and Legal to resolve complex cases andidentifyprocess improvements
• Support digitalization and continuous development of claims processes
• Act as a point of escalation for particularly complex or high-value claims (for Senior/Expert level)
• Contribute to sharing knowledge and best practices within the Claims team

YourProfile

• 5+ years (mid-level) or 8+ years (expert level) claims handling experience in commercial, industrial, or corporate insurance
• Solid understanding of Polish insurance law, policy wordings, and the regulatory environment
• Experience managing complex or high-value claims with a customer and solutions-oriented approach
• Degree in Law, Insurance, Business, or related discipline; professional insurance qualifications are a plus
• Analytical, decisive, and able to manage multiple stakeholders under time pressure
• Excellentcommunicationandnegotiationskills
• Strong teamplayer with proactive, reliable, and collaborative work style
• Fluent in Polish and English (spoken and written); German language skills are an advantage

We offer:

• Private medical care
• Life Insurance
• Hybrid work opportunities
• Flexible working time
• No dress code
• Annual Bonus
• Learning & Development Programs
• Friendly and collaborative working atmosphere

Who we are:

Zurich Insurance Group (Zurich) is a leading global multi-line insurer founded more than 150 years ago, which has grown into a business serving more than 75 million customers in more than 200 countries and territories, while delivering industry-leading total shareholder returns.We set benchmarks in Commercial Insurance and are committed to delivering high-quality services for our customers every day. At our new Future Branch in Warsaw, we’re looking for colleagues who want to help shape Zurich’s next chapter in Poland. Join us to create a brighter future for insurance - together.

Does this role feel like the right next step in your career? We look forward to receiving your online application (CV; cover letter optional) via the ‘Apply now’ button.