Fraud Monitoring Agent

Nexi Career Site; Polska; On-site; PLN 78,000 - 100,000; Full time

Benefits offered by this job

Competitive salary

Tech equipment

International team

PayTech University

Job summary

Nexi is hiring a Fraud Monitoring Agent in Kraków to provide round-the-clock monitoring for CE clients, detecting and preventing fraud across issuers and acquirers. You’ll set up monitoring rules, manage blacklists/whitelists, and collaborate with banks and authorities to resolve cases.

The role requires proactive individuals with fluent English, strong communication, and advanced MS Office skills. Flexible afternoon/night shifts offered in a dynamic international team.

Qualifications

• High school diploma or equivalent experience.
• Proactive and has initiative.
• Excellent communication skills.
• Fluent English (verbal and written).
• MS Office (Word, Excel, Outlook, Teams) – advanced.

Responsibilities

• Provide 24/7/365 comprehensive fraud monitoring services for CE clients across issuing and acquiring activities.
• Configure and analyze fraud monitoring rules; setup and modify as needed.
• Manage fraud monitoring blacklists and whitelists.
• Monitor transactions and make fraud-related decisions.
• Collaborate with Banks, Partners and Local Authorities to resolve cases and identify trends.
• Analyze registered fraud cases to identify trends and implement prevention measures.
• Block and unblock cards suspected of fraud, including geo-blocking and blocking suspicious terminals.
• Identify fraud types such as ATM and POS skimming, lost/stolen cards, counterfeit card fraud, MO/TO transaction fraud.

Skills

Communication

English proficiency

Proactivity

Education

High school diploma or equivalent

Tools

MS Office

Job description

What if your next job lets you simplify payments for millions, every single day?

Join Nexi and be part of a collaborative, inclusive workplace where you can learn, grow, and make an impact everyday.

About Nexi

At Nexi, we're simplifying the future of digital payments. As one of Europe's leading payment companies, we combine international scale with the dynamism of a fast-moving tech company. With over 9,000 colleagues across more than 25 countries, we're shaping how people and businesses pay and interact every day. Here, your skills, curiosity, and ambition don't just support the business. They help shape what comes next.

Your Everyday at Nexi

As a Fraud Monitoring Agent, you’ll join a collaborative and forward-thinking team based in Kraków. We are looking for candidates who are comfortable working a flexible shift schedule, including afternoon and night shifts.

About Your Future Role

In this position, you will:

• Provide 24/7/365 comprehensive fraud monitoring services for CE clients across issuing and acquiring activities.
• Manage fraud prevention services and configure fraud monitoring rules, including setup, analysis and modification.
• Manage various fraud monitoring blacklists and whitelists.
• Monitor and analyse transactions and make fraud-related decisions.
• Cooperate with Banks, Partners and Local Authorities to resolve fraud-related cases and analyse emerging trends.
• Perform statistical analysis of registered fraud cases to identify current trends and establish new fraud prevention measures.
• Block and unblock cards suspected of fraudulent activity or involved in fraud attacks, including geo-blocking, and block suspicious terminals (POS and eCommerce).
• Identify various types of fraud attacks, including ATM and POS skimming, misuse of lost or stolen cards, counterfeit card fraud and MO/TO transaction fraud.

What We Value in You

We’re looking for someone eager to make a difference. Here’s what we value:

Essential Qualifications

• High school diploma or equivalent experience
• Person who is proactive and has initiative
• Communication skills
• English language - fluent (both verbal and written)
• MS Office (Word, Excel, Outlook, Teams) - advanced

Bonus Skills

• Experience in card payment industry (issuing and acquiring) is an advantage

Even if you don’t check every box, your unique potential and willingness to learn could set you apart.

What’s in it for You

• Attractive salary and a competitive benefits package to reward your expertise and contributions.
• Tech equipment: Get the tools you need to succeed, including the latest technology to support your work.
• Join an international team: Collaborate with experts from across Europe and bring your ideas to life in a dynamic, global environment.
• Grow and develop: Gain hands-on experience and structured training through our PayTech University, designed to accelerate your career and help you reach your full potential.

Life and Culture at Nexi

Working at Nexi means collaborating across teams, markets, and disciplines to solve complex challenges and deliver meaningful results. You'll be part of an environment where knowledge sharing, continuous improvement, and teamwork are part of everyday life. Discover more about our culture, values, and what it's like to be part of Nexi on our Life at Nexi page.

Diversity and Inclusion Commitment

At Nexi, diversity and inclusion are at the heart of who we are. By embracing differences and fostering respect, we build a culture where every individual has the opportunity to learn, grow, and succeed.

Next starts with you, everyday

At Nexi, our next idea, our next innovation, starts with you. Join us today.