Call Center Agent (Canada)

24 Hours Group; Poland; On-site; PLN 48,345 - 68,855; Full time

Job summary

A leading call center firm is seeking a Remote Call Center Agent to manage incoming and outgoing calls, identify client needs, and convert leads into towing jobs. This full-time remote position operates across the Pacific Time Zone and offers a salary of $12.00 USD per hour along with bonuses. Ideal candidates will have great communication skills and a technical background to handle specific computer requirements necessary for the job.

Qualifications

• Experience in a customer service role preferred.
• High-speed internet connection required.
• Proficient in handling calls and managing client needs.

Responsibilities

• Manage a high volume of inbound and outbound calls.
• Identify client needs and deliver appropriate solutions.
• Convert inbound calls into leads and towing jobs.

Skills

Excellent communication skills

Customer service orientation

Problem-solving skills

Job description

• Remote Job

Job Description

This is a remote position.

The Call Center Agent will be answering inbound calls, converting them to leads, and later to towing jobs.

• Responsible for managing a whole lot of incoming and outgoing calls in the operations.
• Identify the needs of the client and find a solution to them.
• Answering inbound calls, converting them to leads, and later to towing jobs.

WORK CONDITION

• Full Time Remote
• Pacific Time Zone
• Weekly Payout
• Salary ($ 12.00 USD/hr + bonus/incentives)
• Shift-based — in a Call Center that works 24/7.

Requirements

Computer Specifications

• Processor: Core i7 8th generation (and above)
• Core i5 10th generation (and above)
• RAM: Minimum of 12 GB
• Storage: 128 GB SSD or higher
• Graphics: 2 GB graphics memory
• A reliable power backup that could sustain a minimum of 8 hours (full shift)

Examples: Generators// Solar Panels// Portable power inverters etc. (UPS is not enough)