Business Operations Specialist

Flowable; Wrocław; On-site; PLN 90,000 - 150,000; Full time

Job summary

Flowable is a leading provider of intelligent process and case automation solutions, trusted by global enterprises to power mission-critical business operations.

We are seeking a Business Operations Specialist to support administration, contract management, and reporting, working closely with the VP of Operations to drive operational excellence and team efficiency across Sales, Customer Success, Legal, and Finance.

Qualifications

• Bachelor's degree in Business Administration or related field.
• 3+ years of experience in a similar operations role.
• Strong Excel and MS Office proficiency.
• Fluency in English; German is a plus.
• Excellent organizational skills and ability to manage multiple tasks.
• Experience with contracts, orders, renewals, or POs.

Responsibilities

• Manage end-to-end order processing, contract support, and onboarding.
• Prepare invoices, support revenue tracking, KPI reporting, and month-end checks.
• Maintain data accuracy in Salesforce and Workday; support forecasting and backlog oversight.
• Coordinate with Sales, CSM, Legal, and Finance; handle emails and communications.

Skills

English fluency

Organizational skills

Detail-oriented

Multitasking

Education

Bachelor's degree in Business Administration or related field

Tools

Workday Finance

Salesforce

SAP Ariba

Financial reporting systems

Job description

Flowable is a leading provider of intelligent process and case automation solutions, trusted by global enterprises to power mission-critical business operations.

With our next-generation Agentic Case Platform, we orchestrate people, systems, and AI to deliver real business outcomes – faster, smarter, and with greater agility.

We are seeking a highly skilled and outcome‑driven Business Operations Specialist to support our Business Operations team. In this role you will work closely with our VP of Operations, supporting administration, contract management, and reporting. You will be instrumental in driving and supporting operational excellence, enabling team efficiency, and contributing to key strategic initiatives.

The position requires strong cross‑functional support across Sales, Customer Success, Professional Services, Legal, and Finance to ensure the team operates smoothly, scales effectively, and consistently delivers against its goals.

What you'll be doing:

1. Sales & Business Operations Support:

You'll help ensure smooth day‑to‑day operations by:

• Managing end‑to‑end order processing, contract support, project creation in Workday, and customer onboarding.
• Assisting with security questionnaires, RFPs, and basic compliance requests.

2. Billing & Financial Support:

You'll play a key role in our monthly financial routines by:

• Preparing customer invoices.
• Supporting revenue tracking, reporting, and KPI overviews.
• Assisting with month‑end checks alongside the wider team.

3. Data & Systems

You'll help keep our internal systems running effectively by:

• Ensuring data accuracy in Salesforce and Workday
• Supporting forecasting, budget tracking, and order backlog oversight

4. Cross‑Team Coordination & Administrative Support:

You'll collaborate with Sales, CSM, Professional Services, Legal, and Finance through:

• Handling emails and customer communications.

What you bring:

• Bachelor's degree in Business Administration or a related field.
• 3+ years of experience in a similar role.
• Proficiency in Microsoft Office Suite (specifically Excel).
• Fluency in English; German is a plus.
• Excellent organizational skills and the ability to manage multiple tasks simultaneously.
• Detail‑oriented, proactive, and able to perform well under pressure.

We don't expect you to know everything on day one, but it's great if you bring:

• Some experience with contracts, order forms, renewals, or POs.
• Basic understanding of billing, revenue, or taxes.
• Ability to work with compliance documents (SOC2, ISO, vendor questionnaires).
• Familiarity with tools like Workday Finance, Salesforce, SAP Ariba or financial reporting systems.

Why join Flowable:

You will enjoy flexible working hours, training, and home‑office possibilities. However, we think these are the most interesting advantages of working at Flowable:

• International environment: Be part of an international and open-minded company, where you will support Leaders across Europe and North America.
• Direct impact: Working closely with our Sales, Customer Success and Professional Services teams, you will have a great impact on our future success.
• Career growth: Flowable is a young company where you will be given the room to develop yourself and learn new things intensively while the company grows.
• Attractive benefits: Enjoy remote work options, flexible working hours, and medical insurance.

In accordance with Article 18(3ca) § 2 of the Labor Code, we ensure transparency of remuneration, which will be provided on demand during the job interview.