Senior Business Analyst (M/F/D)

DSV - Global Transport and Logistics; Warszawa; On-site; PLN 120,000 - 160,000; Full time

Benefits offered by this job

Private medical care

Life insurance

Training and development programs

Participation in integration events

Corporate gym

Employee referral program

Job summary

DSV - Global Transport and Logistics in Warsaw, Poland is seeking a Business Process Analyst for their Process Automation & Business Intelligence Department. The role involves analyzing business processes to suggest improvements, working closely with various stakeholders, and creating clear documentation for automation solutions. A bachelor's or master's degree in IT or business is required, along with at least 3 years of relevant experience and fluent English.

Qualifications

• Minimum 3 years of experience in similar roles like Business Analyst or Automation Analyst.
• Proven ability to document business processes and create clear process maps.
• Strong communication skills to work effectively with stakeholders.

Responsibilities

• Analyze business processes to identify optimization opportunities.
• Recommend automation and digital solutions with expected benefits.
• Support stakeholders with development-ready documentation.

Skills

Business process analysis

Automation solutions

Stakeholder engagement

Documentation skills

Fluent English

Education

Bachelor’s or Master’s degree in IT, logistics, or business

Tools

BPMN

SQL

RPA tools

Job description

Job Req Number: 115319

Time Type: Full Time

Overview

The Process Automation & Business Intelligence Department is responsible for supporting DSV GBS by identifying, designing, and delivering automation, analytics, and digital solutions across various business areas.

Our goal is to eliminate repetitive and time‑consuming tasks, improve process quality, reduce Average Handling Time (AHT), and support more efficient and standardized ways of working.

Department Structure

The department consists of three teams:

• Business Process Analytics
• Development
• Maintenance

In addition, the department acts as the Power BI Center of Excellence (CoE) for GBS, supporting reporting standards, best practices, and analytical solutions.

Role Summary

As a member of the Business Process Analytics Team, you will work closely with Business Process Owners, stakeholders, and development teams. Your role is to analyze business processes, understand real business needs, and translate them into clear and structured requirements for automation, digital tools, and reporting solutions.

You will act as a key link between business and technology, helping to shape solutions such as web‑based applications, automation tools, and BI reports. Through your work, you will deliver practical, scalable, and value‑driven improvements that support day‑to‑day operations and business decision‑making.

Responsibilities

• Analyze end‑to‑end business processes to identify optimization, standardization, automation, or elimination opportunities, supported by data and measurable impact.
• Own automation and digital solution recommendations, including expected benefits, risks, and alternative approaches.
• Elicit, structure, and validate business requirements in close cooperation with Business Process Owners, ensuring development‑ready documentation (BRD, user stories, acceptance criteria).
• Act as a trusted advisor to business units by proactively identifying improvement opportunities and guiding stakeholders toward suitable automation, analytics, or AI solutions.
• Evaluate and apply emerging automation, data, and AI technologies to real business problems in alignment with architectural and security standards.
• Serve as the primary bridge between business and development teams, supporting delivery from analysis through UAT and go‑live.
• Support post‑implementation value tracking and continuous improvement initiatives.

Requirements

• Minimum 3 years of experience in a similar role (Business Analyst, Process Analyst, Automation Analyst or equivalent).
• Experience in analysing and documenting business processes, including creating clear visual process maps (e.g. BPMN, As‑Is / To‑Be).
• Strong communication skills, with the ability to work effectively with both business stakeholders and technical teams.
• Proven ability to gather, structure, and validate business requirements and translate them into clear, development‑ready documentation.
• Ability to understand business needs and challenge them constructively to propose feasible and valuable solutions.
• Bachelor’s or Master’s degree, preferably in IT, logistics, business, or a related field.
• Fluent English, both spoken and written (advanced level).

Optional

• Background or hands‑on experience in software development or low‑code solutions.
• Basic understanding of data concepts, such as SQL or working with structured datasets.
• Experience with RPA or workflow automation tools.

What We Offer

• Employment based on an employment contract, along with a comprehensive benefits package.
• Training and development programs, as well as access to an e‑learning platform.
• Onboarding program with the support of a dedicated Buddy.
• Participation in an annual, company‑wide integration event.
• A work environment based on Scandinavian organizational culture.
• Opportunities for growth through our internal program.

Benefits

• Sharing the costs of sports activities.
• Private medical care.
• Sharing the costs of foreign language classes.
• Sharing the costs of professional training & courses.
• Life insurance.
• Integration events.
• Corporate gym.
• Corporate sports team.
• Coffee / tea.
• Parking space for employees.
• Extra social benefits.
• Holiday funds.
• Christmas gifts.
• Employee referral program.
• Charity initiatives.
• Bicycle parking.
• Modern and ergonomic office.
• Yoga in the office.