Broker Relationship Manager

TechTree; Kraków; Hybrid; PLN 90,000 - 130,000; Full time

Job summary

TechTree is seeking a Broker Relationship Manager in Kraków to support brokers, assist in onboarding, and coordinate with BDMs on loan applications. You will act as the key link between brokers and internal resources, ensuring efficient processes and excellent service.

The role requires relationship-building, clear communication, and the ability to manage multiple onboarding and loan-related tasks across teams in a fast-paced fintech environment.

Qualifications

• Ability to build and nurture trust-based relationships with brokers.
• Clear verbal and written communication.
• Attention to detail in handling loan documents.
• Experience collaborating across multiple teams and departments.
• Strong organisational skills to manage multiple priorities.

Responsibilities

• Build and maintain broker relationships with responsive communication.
• Assist onboarding of new brokers into the company's systems.
• Work with BDMs on loan applications and progress.
• Assist brokers with loan enquiries by gathering key documents.
• Collaborate with Submissions, Credit, and Contracts to streamline processes.
• Collect and prepare client bank statements for the Credit team.
• Keep brokers updated on application status and follow up on missing items.

Skills

Broker relationships

Communication

Onboarding

Cross-team collaboration

Organizational skills

Job description

Join an international non-bank lending (fintech lending) company that helps small and medium-sized businesses get fast access to working capital. The team moves fast, cares about service quality, and builds lasting relationships with a network of financial brokers across the European market.

The role

We're looking for a Broker Relationship Manager who will provide brokers with top-quality support, help Business Development Managers (BDMs) finalise business loans, and oversee smooth onboarding for new brokers. The role involves coordinating with internal teams, handling loan-related enquiries, and educating brokers on products, policies, and the company's Partner Portal. The Broker Relationship Manager will be the key link between brokers and internal resources, ensuring an efficient and effective lending process.

What you bring

Ability to build and nurture trust-based relationships with brokers

Strong verbal and written communication skills, able to convey information clearly and professionally

Attention to detail in managing loan documentation and tracking onboarding progress

Proven ability to collaborate across different teams and departments to achieve shared goals

Strong organisational skills to manage multiple priorities and meet deadlines

What you'll do

Build and maintain strong, supportive relationships with brokers, ensuring open and responsive communication in line with the company's values and service standards

Support the onboarding of new brokers into the company's systems, ensuring a comprehensive onboarding experience that meets high standards

Work closely with BDMs on submitting and progressing business loan applications, ensuring smooth collaboration in support of client success

Support brokers with loan enquiries from prospective, new, and existing clients by gathering and organising key documentation to speed up the process

Collaborate with the Submissions, Credit, and Contracts teams to streamline lending processes for brokers and their clients

Collect and prepare client bank statements and related documentation for the Credit team, using subject-matter expertise to secure the best possible outcomes

Keep brokers regularly informed on the status of their applications and follow up on missing information as needed