Broadcast Support Engineer Tier 2 | Remote

Evertz Microsystems Limited; Warszawa; Remote; PLN 90,000 - 150,000; Full time

Job summary

Evertz Microsystems Limited is seeking a technically skilled Broadcast Support Engineer to provide remote, expert-level support for a global customer base. You will diagnose, troubleshoot, and guide customers through complex technical issues in a fast-paced, multinational environment.

The role requires ownership of issues, documentation, and collaboration across engineering, QA, and product teams. Expect potential off-hours shifts and travel to customer sites up to 10%.

Qualifications

• At least 2 years of experience in technical or customer support roles.
• Detail-oriented with strong analytical and problem-solving skills.
• Good communication and interpersonal skills.
• Experience with Linux (any flavour).
• Willingness to travel to customer sites up to 10% per year.
• Openness to attend internal training at HQ in Canada.

Responsibilities

• Respond and provide expert technical direction to customers regarding operational issues, firmware upgrades, and general system maintenance.
• Regularly assess customer applications and troubleshoot/diagnose issues to determine root cause.
• Recommend solutions using appropriate technical language for the customer in a timely, clear manner.
• Maintain communication between customer service and other Evertz departments to resolve issues and communicate progress.
• Develop and set up tools by generating or authoring customer guides and providing detailed technical information to the tech writing group.
• Participate in on-call duty.

Skills

Technical support

Analytical thinking

Communication skills

Customer service

Multitasking

Willingness to travel

Education

College diploma in computer science, engineering, networking, or a related field

Tools

Linux

Networking fundamentals

DNS/DHCP/TCP-IP

Firewalls & Switches

Python

JavaScript

Job description

Evertz Microsystems Limited is seeking a technically skilled Broadcast Support Engineer to provide remote, expert-level support for a global customer base. You will diagnose, troubleshoot, and guide customers through complex technical issues in a fast-paced, multinational environment.

The role requires ownership of issues, documentation, and collaboration across engineering, QA, and product teams. Expect potential off-hours shifts and travel to customer sites up to 10%.