technical support engineer for video platforms

Andersen; Warszawa; On-site; PLN 180,000 - 240,000; Full time

Benefits offered by this job

Private health insurance

Annual bonus

Training portal access

Company events & activities

Certification reimbursement

Job summary

Enfint ищет специалиста L2 технической поддержки для поддержки видеостриминга и инфраструктуры в условиях нескольких облаков. Вы будете отвечать за инциденты, диагностику API и конфигураций, работу с логами и взаимодействие с клиентами.

Требуется опыт в OTT/живом стриминге, знание HLS/DASH, REST API и рабочих процессов в Linux, Docker/Kubernetes. Готовность к ночным дежурствам и хороший уровень англ. языка.

Qualifications

• 2+ года опыта в L2 технической поддержке, DevOps или Web Systems инженерии.
• Опыт работы в видеостриминге/OTT, включая живые стримы и кодирование.
• Понимание HLS, DASH, адаптивного битрейта.
• Навыки браузерной диагностики через Chrome DevTools.
• Опыт работы с REST API через Postman и curl.
• Сильные навыки работы в Linux.
• Готовность к дежурствам вне рабочего времени.
• Уровень английского Upper-Intermediate.

Responsibilities

• Обеспечение L2 поддержки вне рабочие часы по каналам.
• Управление жизненным циклом инцидентов в SLA.
• Диагностика REST API, включая аутентификацию и заголовки.
• Воспроизведение API вызовов через Postman и curl.
• Диагностика проблем веб-плеера через Chrome DevTools.
• Анализ буферизации, верификация HLS/DASH.
• Работа с логами в Docker и Kubernetes в мультиоблачной среде.
• Документация прогресса инцидентов в Zendesk и Jira.

Skills

L2 on-call

DevOps Troubleshooting

REST API debugging

Linux CLI

Docker & Kubernetes

GCP/AWS/Azure

Live video streaming

Tools

Postman

curl

Chrome DevTools

Nginx

HAProxy

Job description

Описание

Andersen's customer develops software solutions for digital media and content-driven businesses. Its platform helps organizations manage digital workflows, improve service performance, and deliver reliable experiences across environments and devices through cloud technologies, data-driven capabilities, and automation.

Задачи

• Provide L2 off-hours on-call technical support for enterprise video streaming and encoding workflows
• Own the end-to-end incident lifecycle, including triage, ticket logging, root cause analysis, workaround implementation, and resolution within strict SLA targets
• Troubleshoot REST API integrations, including endpoints, authentication, tokens, headers, CORS preflights, and payload errors
• Reproduce API calls using Postman and curl
• Diagnose web player issues using Chrome DevTools
• Analyze buffering and verify HLS and DASH manifest and segment availability
• Validate live streaming and encoding pipelines, including RTMP ingest, encoder health, transcoding, and adaptive bitrate delivery
• Read and analyze container and service logs via Docker and Kubernetes across multi-cloud environments, mainly GCP
• Investigate network, proxy, and gateway issues, including TLS certificates, HTTP/HTTPS, Nginx, and HAProxy configurations
• Document incident progress and client communication in Zendesk and Jira
• Escalate complex issues to L3 engineering with logs, reproduction steps, working hypotheses, and collected artifacts in object storage
• Maintain ticket hygiene and follow handover procedures between on-call shifts

Требования

• 2+ Years of hands-on experience in L2 Technical Support, DevOps, or Web Systems Engineering troubleshooting production environments
• Hands-on experience in the video streaming, OTT, or media domain, including live streaming, file-based encoding/transcoding, and delivery workflows
• Practical understanding of HLS, DASH, adaptive bitrate streaming, codecs, containers, and common playback error patterns
• Hands-on browser diagnostics using Chrome DevTools, including Console, Network traces, CORS headers, HAR capture, video segments, manifests, and buffering issues
• Deep understanding of REST API concepts, HTTP methods, headers, and status codes
• Hands-on API debugging experience with Postman and curl
• Strong Linux command-line skills
• Practical experience analyzing service logs and checking pod and service health in Docker and Kubernetes
• Availability and readiness for off-hours on-call coverage: Mon-Fri 00:00-05:30 CET and Sat-Sun 24/7
• English at Upper-Intermediate level or above
• Nice to have: live video streaming workflows, RTMP ingest, HLS/DASH delivery, cloud platforms such as GCP, AWS, or Azure, Java/Spring Boot backend logs, Zendesk, Jira, Confluence, SLA tracking tools, web caching layers, CDNs, Nginx, HAProxy, SonarQube, Snyk, Trivy, prior on-call or night-shift support experience, incident management under strict SLAs.

Условия

• Professional, financial, and career growth opportunities
• Mentoring and onboarding systems for each new employee
• Opportunity to earn up to an additional 1,000 EUR per month depending on expertise, included in the annual bonus, by participating in company activities
• Access to the corporate training portal and company knowledge base
• Corporate activities and amenities including parties, pizza days, PlayStation, fruits, coffee, snacks, and movies
• Certification compensation, including AWS and PMP
• Referral program
• Private health insurance and sports compensation depending on the type of employment.