Technical Support Engineer - API & Data Integrations (Remote)

ZoomInfo Technologies LLC; Polska; Hybrid; PLN 296,000 - 355,000; Full time

Benefits offered by this job

Onboarding program

Ongoing training and growth

Medical, Dental, Vision benefits

401k Matching

Parental leave

Job summary

ZoomInfo Technologies LLC is seeking a Technical Support Engineer to join our Client Services team. You will own deep product expertise, diagnose complex issues, and drive end-to-end resolutions while building scalable enablement resources.

You will manage high-priority cases, communicate complex concepts clearly, and collaborate with Product and Engineering to fix defects and improve configurations. Remote work within CST/EST is supported.

Qualifications

• 4+ years of experience in a technical support, support engineering, or similar customer-facing technical role in a B2B software environment.
• Demonstrated ability to troubleshoot complex technical issues involving APIs, integrations, data pipelines, or CRM platforms (Salesforce, HubSpot, etc.).
• Strong proficiency with browser developer tools, network traffic analysis (HAR files, etc), and log interpretation.
• Excellent written and verbal communication skills with the ability to translate technical concepts for non-technical audiences.
• Proven track record of taking initiative — independently identifying problems, building solutions, and driving improvements without being directed.

Responsibilities

• Independently manage a queue of complex, high-priority support cases from triage through resolution, ensuring timely and accurate outcomes.
• Deliver clear, empathetic, and technically precise communication to customers at all levels.
• Partner with Product and Engineering teams to expand, reproduce, and resolve product defects or configuration issues.
• Consistently meet or exceed key performance indicators including CSAT scores, response time, and knowledge base development targets.

Skills

APIs & integrations troubleshooting

Customer-facing tech support

Browser developer tools

Cross-functional collaboration

Technical documentation

Tools

Zendesk

Salesforce Service Cloud

Job description

ZoomInfo Technologies LLC is seeking a Technical Support Engineer to join our Client Services team. You will own deep product expertise, diagnose complex issues, and drive end-to-end resolutions while building scalable enablement resources.

You will manage high-priority cases, communicate complex concepts clearly, and collaborate with Product and Engineering to fix defects and improve configurations. Remote work within CST/EST is supported.