Billing Specialist, Customer Operations

UPM Paper; Wrocław; Hybrid; PLN 90,000 - 130,000; Full time

Job summary

UPM Paper is seeking a Billing Specialist in Customer Operations to join our Wroclaw-based hub. You will deliver accurate invoicing for forestry services and B2B partners, manage master data requests, and support the revenue cycle in a dynamic, international setting.

Fluency in English is required, with Finnish at least B2 level, and you will collaborate across functions, using SAP, Excel, and collaborative processes to ensure timely, precise billing and strong customer relationships.

Qualifications

• Fluent in English with Finnish at least B2 level.
• Experience in customer service, SAP, Excel, and billing operations is advantageous.
• Collaborates effectively across functions in an international setting.

Responsibilities

• Deliver accurate sales invoicing for forestry services and B2B partners.
• Handle master data requests related to customer data and manage purchase orders.
• Collaborate with Finance collection team to monitor accounts and collect invoices.
• Support continuous improvement of billing processes and internal workflows.
• Communicate daily with internal and external stakeholders.

Skills

Customer service

SAP

Excel

Billing operations

Communication

Attention to detail

Job description

## Billing Specialist, Customer OperationsApply: Wroclaw Business Hub: Full time: Posted Today: NB6026831Would you like to join a global, growing company that innovates for a more sustainable tomorrow? UPM could be the team for you. We are frontrunners in developing renewable alternatives to fossil-based materials. Besides enabling both businesses and consumers make more sustainable choices, we strive to create a positive UPM experience for all our employees around the world. We live by our values – trust and be trusted, achieve together, renew with courage. Together we can renew the everyday, for a future beyond fossils!Learn more about us as a workplace upm.com/careersWe are looking for a **Billing Specialist, Customer Operations**to join our team in UPM Business Hub Poland in Wrocław.**Greetings from your future manager**\"Join our talented team of **Customer Operations Specialists** as a **Billing Specialist**! In this role, you will play a key part in delivering high-quality service while ensuring accurate and efficient billing processes. This is a great opportunity for someone who enjoys working with customers, building relationships, and collaborating with a diverse range of stakeholders in both Finnish and English. Your attention to detail, problem-solving skills, and customer-focused mindset will make a real impact on both customer satisfaction and business success. If this sounds like the next step in your career, I would be delighted to hear from you\" - Camilla Nykamb-Rusanen, Team Leader, Customer Operations **What you will do*** Deliver accurate sales invoicing for forestry services and B2B business partners as well as accurate miscellaneous invoicing* Handle master data requests related to customer master data* Perform tasks related to sales invoice collection together in collaboration with the Business personnel and Finance collection team* Management of purchase orders and delivery specifications, and verification of purchase orders for B2B purchasing process in cooperation with the Business personnel* Monitor B2B customer and vendor accounts together with Finance & Controlling* Perform and report of above mentioned tasks and any other tasks assigned by manager, according to defined monthly targets* Daily collaborate and communicate with internal and external stakeholders* Support continuous improvement of customer service processes and ways of working**Who you are*** You are fluent in English, both written and spoken, and have Finnish language proficiency at a minimum B2 level* You have experience in customer service, SAP, Excel, and billing operations, which will be considered an advantage* You enjoy collaborating across functions in an international setting and possess excellent communication and interpersonal skills* You enjoy collaborating across functions in an international setting and possess excellent communication and interpersonal skills* You are a team player with a proactive, solution-oriented mindset and a strong can-do attitude* You are customer-focused, with a strong commitment to service excellence and building long-term business relationships* You are highly detail-oriented and well-organized, with the ability to manage customer orders, international shipments, and trade-related documentation accurately while effectively prioritizing tasks and solving problems* You have a mindset of continuous improvement and willingness to optimize processes. You are eager to learn, develop, and contribute to a dynamic international business environment**This is what we offer to you*** **A meaningful job:** We have an inspiring purpose “We renew the everyday for a future beyond fossils”. Our work is impactful and transformative.* **A caring community:** Our community is built on great team spirit and shared commitment. We care about each other and the well-being of our colleagues. We support the work-life balance of all our employees.* **Development opportunities:** We offer you great opportunities to learn and grow throughout your career. We are an international, multi-business organization offering plenty of avenues for personal growth.* **Responsible employer:** Sustainability is at the core of everything we do. We are committed to ambitious, science-based sustainability targets in all areas, from climate change mitigation to enhancing biodiversity. We foster diversity and inclusivity, offering a work environment in which everyone can be themselves.Learn about our Rewarding and our Ways of working**Additional information**This position offers a hybrid working model, combining remote work from home with regular on-site collaboration in Wrocław.The position holder will report to Team Leader, Customer Operations.**How to apply**Please apply via the link above and attach your CV latest **October******26th**, 2026**. Please note that we accept only applications submitted through our online application system. We begin reviewing applications as they are received, and you may be contacted before the application deadline.