Billing Operations Specialist — Shipping & Onboarding

Swap Commerce Ltd.; Poland; Remote; PLN 60,000 - 90,000; Full time

Job summary

Swap Commerce Ltd. is seeking a Billing Associate contractor (12 Month FTC) to support day-to-day billing operations, with a focus on Shipping billing and customer onboarding. This hands-on role requires attention to detail and comfort working with data, systems, automation, and AI to improve Finance operations.

This position suits a problem solver who can balance strategic thinking with detailed transactional work, and has room to evolve as Swap grows within a scale-up environment.

Qualifications

• 2+ years’ experience in Billing, AR, Finance Operations or a similar role.
• Strong Excel skills and confidence with large datasets.
• Strong numerical skills and attention to detail.
• Ability to investigate discrepancies and follow issues to resolution.
• Experience with transactional or usage-based billing would be beneficial.
• Interest in systems, automation and the application of AI within Finance operations.
• Good organisational and communication skills.
• Ability to take initiative and work with minimal supervision in a rapidly changing environment.
• Comfortable navigating ambiguity and change, taking ownership and building rather than maintaining.

Responsibilities

• Manage Finance onboarding for new customers, including billing setup, Direct Debit mandates and customer information.
• Support customer termination and churn processes, including termination fee calculations and coordination with Credit Control.
• Perform first-invoice reviews and investigate initial billing discrepancies for newly onboarded customers.
• Prepare and review Shipping billing calculations and resolve related customer and internal queries.
• Perform billing reconciliations, investigate exceptions and maintain accurate billing records and supporting documentation.
• Support implementation and testing of new billing tools designed to consolidate data and automate existing manual processes.
• Support the adoption of automation and AI‑driven workflows across billing, reconciliations and exception identification.
• Provide general Billing and Credit Control support and contribute to improvements in processes, controls and data quality.

Skills

Excel proficiency

Numerical accuracy

Billing experience

Automation interest

Communication skills

Initiative

Independent worker

Job description

Swap Commerce Ltd. is seeking a Billing Associate contractor (12 Month FTC) to support day-to-day billing operations, with a focus on Shipping billing and customer onboarding. This hands-on role requires attention to detail and comfort working with data, systems, automation, and AI to improve Finance operations.

This position suits a problem solver who can balance strategic thinking with detailed transactional work, and has room to evolve as Swap grows within a scale-up environment.