Billing Operations Lead - Scale Revenue for AI SaaS (Remote)

ElevenLabs; Polska; Remote; PLN 354,000 - 512,000; Full time

Job summary

ElevenLabs is seeking a Billing Operations Specialist to oversee the full billing lifecycle for enterprise accounts. You will translate closed‑won deals into accurate Stripe/Chargebee configurations, reconcile orders with provisioning, and partner with Engineering to improve automation.

You’ll manage mid‑cycle changes, renewals, offboarding, and invoicing discrepancies while supporting month‑end close. A detail‑driven, collaborative, and proactive mindset is essential.

Qualifications

• 2–5 years in billing operations, revenue operations, finance operations or similar roles supporting B2B or enterprise customers (adjust level)
• Hands-on experience with a subscription billing platform (Stripe Billing, Chargebee, Zuora, Recurly) including subscriptions, invoices, credits and billing intervals
• Experience turning closed-won deals and order forms into correct billing configurations
• Strong attention to detail and ability to spot discrepancies before customers do
• Comfortable reading contracts and provisioning orders to ensure gaps are closed
• Experience reconciling billing data to finance records and supporting month/quarter-end close
• Familiarity with Salesforce as the source of truth for deals
• Clear written communication across Sales, Customer Success, Finance, Legal and Engineering
• Comfortable with ambiguity and managing high-volume accounts

Responsibilities

• Translate closed-won deals into correctly configured subscriptions in billing platforms
• Own reconciliation between order forms and provisioning; resolve gaps with Sales and Legal
• Partner with Engineering to identify automation opportunities and guardrails for faster, more accurate provisioning
• Process mid-cycle changes and manage renewal mechanics including upgrades/downgrades
• Handle offboarding: close subscriptions, issue final invoices or credits, ensure no residual billing
• Resolve invoice discrepancies raised by customers or CS team
• Run periodic audits of active subscriptions to verify billing terms
• Identify ghost subscriptions, duplicate customers, and orphaned invoices
• Support month-end and quarter-end close by reconciling billing with Finance records
• Surface pricing or configuration anomalies to relevant teams

Skills

Billing operations

Salesforce

Stripe Billing

Attention to detail

Tools

Stripe Billing

Chargebee

Zuora

Recurly

Salesforce

Job description

ElevenLabs is seeking a Billing Operations Specialist to oversee the full billing lifecycle for enterprise accounts. You will translate closed‑won deals into accurate Stripe/Chargebee configurations, reconcile orders with provisioning, and partner with Engineering to improve automation.

You’ll manage mid‑cycle changes, renewals, offboarding, and invoicing discrepancies while supporting month‑end close. A detail‑driven, collaborative, and proactive mindset is essential.