Bilingual Solutions Consultant (Icelandic/English) – Sofia

Gdziepracujemy; Polska; Presencial; PLN 122 000 - 190 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Relocation bonus

Accommodation assistance

Flights provided

Airport taxi transfer

Fully paid training

Health insurance

Career development opportunities

Salary (competitive)

Referral bonuses

International environment

Resumo da oferta

TELUS Digital Bulgaria is seeking a Solutions Consultant with Icelandic and English to join our CX team in Sofia. You will deliver professional support and help customers maximize our product experience. Comprehensive training is provided, and relocation assistance is offered.

You will use CRM and ticketing systems, engage via phone, email and chat, and meet SLAs and performance targets. No tech background is required; we provide a thorough training program and growth opportunities.

Qualificações

• Fluent Icelandic and English communication.
• Strong interpersonal abilities and customer service orientation.
• Ability to follow structured guides and processes.
• Excellence in active listening and problem-solving.
• Adaptable and quick to learn new processes and technologies.
• Self-motivated with a passion for customer satisfaction.

Responsabilidades

• Deliver professional support for our products and services, maintaining a stellar customer satisfaction rate.
• Master and efficiently utilize CRM software, ticketing systems, and other customer service tools to meet the unique needs of our customers.
• Engage customers through multiple channels, including phone, email and chat.
• Resolve customer inquiries within agreed SLAs, using our comprehensive knowledge base and established protocols.
• Consistently meet or exceed performance goals for call handling time, first-call resolution, and customer satisfaction scores.
• Collaborate with team members to share best practices and contribute to the knowledge base.
• Participate in ongoing training and stay updated on product knowledge and industry trends.

Conhecimentos

Icelandic language

English language

Customer service

CRM proficiency

Multi-channel support

Ferramentas

CRM software

Ticketing systems

Descrição da oferta de emprego

TELUS Digital Bulgaria is seeking a Solutions Consultant with Icelandic and English to join our CX team in Sofia. You will deliver professional support and help customers maximize our product experience. Comprehensive training is provided, and relocation assistance is offered.

You will use CRM and ticketing systems, engage via phone, email and chat, and meet SLAs and performance targets. No tech background is required; we provide a thorough training program and growth opportunities.