Solutions Consultant with Icelandic and English

Gdziepracujemy; Polska; On-site; PLN 122,000 - 190,000; Full time

Benefits offered by this job

Relocation bonus

Accommodation assistance

Flights provided

Airport taxi transfer

Fully paid training

Health insurance

Career development opportunities

Salary (competitive)

Referral bonuses

International environment

Job summary

TELUS Digital Bulgaria is seeking a Solutions Consultant with Icelandic and English to join our CX team in Sofia. You will deliver professional support and help customers maximize our product experience. Comprehensive training is provided, and relocation assistance is offered.

You will use CRM and ticketing systems, engage via phone, email and chat, and meet SLAs and performance targets. No tech background is required; we provide a thorough training program and growth opportunities.

Qualifications

• Fluent Icelandic and English communication.
• Strong interpersonal abilities and customer service orientation.
• Ability to follow structured guides and processes.
• Excellence in active listening and problem-solving.
• Adaptable and quick to learn new processes and technologies.
• Self-motivated with a passion for customer satisfaction.

Responsibilities

• Deliver professional support for our products and services, maintaining a stellar customer satisfaction rate.
• Master and efficiently utilize CRM software, ticketing systems, and other customer service tools to meet the unique needs of our customers.
• Engage customers through multiple channels, including phone, email and chat.
• Resolve customer inquiries within agreed SLAs, using our comprehensive knowledge base and established protocols.
• Consistently meet or exceed performance goals for call handling time, first-call resolution, and customer satisfaction scores.
• Collaborate with team members to share best practices and contribute to the knowledge base.
• Participate in ongoing training and stay updated on product knowledge and industry trends.

Skills

Icelandic language

English language

Customer service

CRM proficiency

Multi-channel support

Tools

CRM software

Ticketing systems

Job description

*Please note that the position is based in Sofia, Bulgaria, and we will assist you to relocate.

JoinTELUS Digital Bulgaria as a Solutions Consultant with Icelandic and Englishfor the world's biggest search engine, and become part of a dynamic team dedicated to delivering exceptional customer service. We're seeking professionals with strong communication skills to help users maximize their product experience.

We offer:

• Relocation Bonus: €1,200 Gross (paid in 2 instalments) - to support relocation and initial rent costs

• Up to 30 Days of Company-Provided Accommodation on arrival, and assistance in finding a long-term home

• Plane Ticket from your location to Sofia

• Taxi transportation directly from the airport to your accommodation

• Fully paid training

• Stable job and career development opportunities

• Attractive salary

• Additional health insurance

• More than fifty benefits and services to choose from

• Positive international working environment

• Support and learning

• Employee referral bonuses

Key Responsibilities:

• Deliver professional support for our products and services, maintaining a stellar customer satisfaction rate

• Master and efficiently utilize CRM software, ticketing systems, and other customer service tools to meet the unique needs of our customers

• Engage customers through multiple channels, including phone, email and chat

• Resolve customer inquiries within agreed SLAs, using our comprehensive knowledge base and established protocols

• Consistently meet or exceed performance goals for call handling time, first-call resolution, and customer satisfaction scores

• Collaborate with team members to share best practices and contribute to the knowledge base

• Participate in ongoing training and stay updated on product knowledge and industry trends

What You'll Need:

• Fluent Icelandic and English communication skills

• Strong interpersonal abilities and customer service orientation

• Ability to follow structured guides and processes

• Excellence in active listening and problem-solving

• Adaptable and quick to learn new processes and technologies

• Self-motivated with a passion for customer satisfaction

Ideal Candidate Profile:

• Customer-focused mindset and delivering exceptional service

• Excellent communication style, ability to explain complex concepts simply

• Ability to troubleshoot issues and find creative solutions

• Collaborates and shares knowledge, and contributes positively to team dynamics

• Embraces change, learns quickly, and maintains composure under pressure

The best part? No tech background needed! We're looking for enthusiastic individuals who are ready to learn and are passionate about helping others. Our comprehensive training program will equip you with all the product knowledge you need to succeed.

AtTELUS Digital Bulgaria, we believe in growing together. We offer a supportive environment where learning is continuous, teamwork is celebrated, and your well-being is our top search result!

Does it sound like the perfect job for you?APPLY NOW!

About us: TELUS Digital Bulgaria is the largest employer in the CX (Customer Experience) industry in the country with over 4,500 team members. The company provides a broad portfolio of services - designing, building, and delivering next-generation digital services, AI solutions, customer experience, and much more. The company's primary focus is strict adherence to all procedures and practices. We are an independent outsourcing services provider and do not function as a local representation of our partners.