6-Month Solutions Consultant: Icelandic & English (Sofia)

Gdziepracujemy; Polska; On-site; PLN 150,000 - 225,000; Full time

Benefits offered by this job

Accommodation provided

Flight tickets covered

Paid training

Health insurance

Global networking

Job summary

TELUS Digital Bulgaria invites applications for a Solutions Consultant position based in Sofia. This six-month program offers a career-boosting immersion in an international environment, with relocation support and living stipends.

You will deliver professional support for our products, master CRM and ticketing tools, and engage with customers across multiple channels while aligning with SLAs. Training is provided, and accommodation is arranged to help you settle quickly.

Qualifications

• Fluent Icelandic and English communications skills.
• Customer-first mindset and strong interpersonal abilities.
• Ability to follow structured guides while remaining a creative problem-solver.
• Active listening skills and adaptable nature.
• Self-motivation and a passion for helping others.

Responsibilities

• Deliver professional support for our products and services, ensuring a stellar experience.
• Master CRM software and ticketing systems to resolve issues.
• Engage with customers across phone, email, and chat.
• Meet performance goals (SLAs) while using the knowledge base.
• Collaborate with a high-energy team to share best practices and grow together.

Skills

Icelandic language

English language

Customer-first mindset

Interpersonal skills

Active listening

Self-motivation

Tools

CRM software

Ticketing system

Job description

TELUS Digital Bulgaria invites applications for a Solutions Consultant position based in Sofia. This six-month program offers a career-boosting immersion in an international environment, with relocation support and living stipends.

You will deliver professional support for our products, master CRM and ticketing tools, and engage with customers across multiple channels while aligning with SLAs. Training is provided, and accommodation is arranged to help you settle quickly.