Bilingual Ops Team Lead (Russian/English) — Call Center

CNX; Katowice; On-site; PLN 120,000 - 160,000; Full time

Job summary

CNX in Katowice, Poland, is seeking a Team Leader for Operations with Russian and English language requirements. You will supervise a group of call center associates, provide coaching, and ensure performance metrics are achieved through motivation and accountability.

The role emphasizes coaching on a regular basis, handling escalations, coordinating team meetings, and staying current on processes while promoting CNX values.

Qualifications

• Experience leading call center teams preferred.
• Travel industry experience preferred.
• Willingness to work evening shifts.
• Strong written and verbal communication skills.
• On-site role based in Katowice, Poland.

Responsibilities

• Supervise a group of call center associates daily.
• Coach team to meet KPIs and performance metrics.
• Identify performance issues and implement corrective actions.
• Ensure service levels meet contractual KPIs and financial targets.
• Communicate expectations and provide timely updates.
• Lead team meetings and coordinate activities.
• Stay updated on internal processes and policies.
• Promote CNX values and advocate for team members.

Skills

Leadership

Coaching

Communication

Team supervision

Job description

CNX in Katowice, Poland, is seeking a Team Leader for Operations with Russian and English language requirements. You will supervise a group of call center associates, provide coaching, and ensure performance metrics are achieved through motivation and accountability.

The role emphasizes coaching on a regular basis, handling escalations, coordinating team meetings, and staying current on processes while promoting CNX values.