ACE Assignment Marketing Analyst Medior

FedEx Logistics; Kraków; Hybrid; PLN 65,000 - 95,000; Full time

Benefits offered by this job

Hybrid work model

Private medical care

Life insurance

Sports cards

Meal vouchers

Occasional gift cards

Job summary

FedEx is seeking a Client Support Specialist with French to join the Kraków team. You will handle account-related issues, troubleshoot technical problems with cross-functional teams, and communicate status updates to clients in English and French.

The role offers a hybrid work model, a permanent employment contract with a temporary extension till December 2027, and a benefits package including private medical care, life insurance, sports cards, and meal vouchers.

Qualifications

• Fluency in English and French at least B2.
• Previous experience in customer service, preferably technical.
• Willingness to understand JSON files, SQL queries and databases.
• Strong problem-solving and communication skills.
• Ability to work effectively in cross-functional teams.

Responsibilities

• Providing support to customers with account-related issues (user IDs, access rights, manual setups).
• Troubleshooting technical problems in collaboration with customer care, technology, and sales teams.
• Applying manual fixes after data transfers when needed.
• Communicating with clients and international teams, giving clear updates via email or phone once issues are resolved.
• Explaining technical information in simple, customer-friendly language.
• Preparing concise reports or updates for internal teams and clients.

Skills

English (B2)

French (B2)

Customer service

Problem solving

Cross-functional collaboration

JSON understanding

SQL basics

Databases knowledge

Tools

JSON

SQL

Databases

Job description

Marketing Operations; Strategic Planning & Product Development; Pricing: Marketing Operations; Strategic Planning & Product Development; Pricing; Brand & Advertising; Internal Communications; External Communications; Customer Experience Design; Research; Product Development; Solution Development; Vision/ Strategic Planning; Strategic Forecasting & Analysis; Customer Analytics

FedEx is the world's leading express transportation company, trusted globally for fast, reliable and time-definitive delivery. With one of the strongest logistics and transportation networks in the world, FedEx empowers businesses and people to stay connected - no matter the distance.
We are looking for a Client Support Specialist with French with strong communication and problem-solving skills to join the team inKraków.

Location: Kraków
Contract Type: Full-time (temporary contract - till December 2027)

Internal name of the position: ACE Assignment Marketing Analyst Medior / Senior

Context of the project you will be working on:

FedEx acquired TNT and is currently running a migration project, impacting all customers in EU. Development teams are responsible for the data transfer of customer data. Unfortunately not everything succeeds and therefore we are extending our support++ team, which will solve account / user issues before the customer notices, meaning manual data transfer is done which bypasses the technical issues that came out of data transfer. In addition, for some customer segments, the customer will be called by support++ to ask them about their setup and to clarify open asks for us to conclude on their new fedex.com environment.

The work is done in close alignment with developers, technical customer care teams and with the business stakeholders responsible for migration.

Your responsibilities:

• Providing support to customers with account-related issues (user IDs, access rights, manual setups)
• Troubleshooting technical problems in collaboration with customer care, technology, and sales teams
• Applying manual fixes after data transfers when needed
• Communicating with clients and international teams, giving clear updates via email or phone once issues are resolved
• Explaining technical information in simple, customer-friendly language
• Preparing concise reports or updates for internal teams and clients

Required skills:

• Fluency in English and French (min. B2)
• Previous experience in customer service, preferably in a technical environment
• Willingness to understand how JSON files, SQL queries and databases work
• Strong problem-solving and communication skills
• Ability to work effectively in cross-functional teams

What We Offer:

• Employment contract
• Hybrid work model (1-2 days per week from the office)
• Rich benefits package (private medical care, life insurance, sports cards, meal vouchers)
• Occasional gift cards

Accuracy & Attention to Detail; Analytical Skills; Presentation Skills; Microsoft Office & PC Skills; Numerical Skills

FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity employer and we are committed to a diverse and inclusive workforce in which we provide growth opportunities for all

Our Company

FedEx is one of the world's largest express transportation companies and has consistently been selected as one of the top 10 World's Most Admired Companies by "Fortune" magazine. Every day FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx team members, who are tasked with making every FedEx experience outstanding.

Our Philosophy

The People-Service-Profit philosophy (P-S-P) describes the principles that govern every FedEx decision, policy or activity. FedEx takes care of our people; they, in turn, deliver the impeccable service demanded by our customers, who reward us with the profitability necessary to secure our future. The essential element in making the People-Service-Profit philosophy such a positive force for the company is where we close the circle, and return these profits back into the business, and invest back in our people. Our success in the