Bilingual Junior IT Project Support – EN/ES, Onsite

Hitachi Vantara Corporation; Wrocław; On-site; PLN 60,000 - 90,000; Full time

Benefits offered by this job

Empowering Projects

Growth & Learning

Diversity & Inclusion

Job summary

GlobalLogic in Wrocław is seeking an entry-level IT support specialist who has just finished studies and seeks first professional experience. You will interact in English and Spanish, addressing client inquiries and delivering high-quality service while adhering to project policies.

The role involves on-site work with standard hours (Mon-Fri), collaboration in a team, and handling tickets in our system to ensure customer satisfaction. A passion for learning and attention to detail are essential.

Qualifications

• Mandatory knowledge of English and Spanish language
• Argentina region knowledge
• Analytical thinking
• Ability to work in a team
• Ability to comprehend the project policy guidelines
• Good hands and eye coordination for annotation
• Attention to detail
• Client focus
• Nice to have : GIS system experience.

Responsibilities

• Providing support and resolving client's inquiries
• Deliver high standard service based on project KPIs
• Maintaining absolute confidentiality of project and client data
• Working in the ticketing system

Skills

English

Spanish

Analytical thinking

Teamwork

Policy guidelines

Annotation accuracy

Attention to detail

Client focus

Tools

GIS system

Job description

GlobalLogic in Wrocław is seeking an entry-level IT support specialist who has just finished studies and seeks first professional experience. You will interact in English and Spanish, addressing client inquiries and delivering high-quality service while adhering to project policies.

The role involves on-site work with standard hours (Mon-Fri), collaboration in a team, and handling tickets in our system to ensure customer satisfaction. A passion for learning and attention to detail are essential.