Bilingual Project Support Specialist (EN/ES) – IT Helpdesk

GlobalLogic; Wrocław; Hybrid; PLN 55,000 - 75,000; Full time

Job summary

GlobalLogic is seeking a Junior Project Support Specialist with English and Spanish for our Wrocław office. You will support clients and teams, work in a ticketing system, and contribute to KPI-driven service while maintaining confidentiality.

The role emphasizes analytical thinking, teamwork, attention to detail, and a focus on client satisfaction, with potential GIS experience as a plus.

Qualifications

• Mandatory knowledge of English and Spanish language.
• Chile region knowledge (experience of living or travelling).
• Analytical thinking.
• Ability to work in a team.
• Ability to comprehend the project policy guidelines.
• Good hands and eye coordination for annotation.
• Attention to detail.
• Client focus.
• Nice to have: GIS system experience.

Responsibilities

• Providing support and resolving client’s inquiries.
• Deliver high standard service based on project KPIs.
• Maintaining absolute confidentiality of project and client data.
• Working in the ticketing system.

Skills

English language

Spanish language

Analytical thinking

Team player

Project policy understanding

Attention to detail

Client focus

Job description

GlobalLogic is seeking a Junior Project Support Specialist with English and Spanish for our Wrocław office. You will support clients and teams, work in a ticketing system, and contribute to KPI-driven service while maintaining confidentiality.

The role emphasizes analytical thinking, teamwork, attention to detail, and a focus on client satisfaction, with potential GIS experience as a plus.