Bilingual HR Support (German/English) – Remote

Alight Solutions Ltd; Polska; Hybrid; PLN 52,000 - 76,000; Full time

Benefits offered by this job

Quarterly bonus starting from 750 PLN

Private medical care

Life insurance

Pet insurance

MultiSport card

Tickets and vouchers

Permanent contract

Career growth opportunities

Remote or hybrid work

Job summary

Alight Solutions Ltd. is seeking a Customer Care Delivery Specialist to support clients’ employees in HR-related inquiries in English and German. You will handle questions about pay, onboarding, leave, and benefits across multiple channels in a hybrid Poland-based role.

The position offers a permanent contract, private benefits, and a focus on growth within a global team. Training will be provided, with an emphasis on quality service and collaboration.

Qualifications

• Excellent English: C1 minimum.
• Adaptability and attention to details.
• Excellent written and verbal communication skills.
• Self-motivation and willingness to learn.
• Experience in Customer Care is a plus, but not required. We will teach you all you need to know.

Responsibilities

• Provide support for clients’ employees with questions about HR procedures or benefits via phone, webchat or other channels.
• Explain how to use online HR systems.
• Investigate more complex cases.

Skills

Excellent English

Adaptability

Attention to detail

Written and verbal communication

Self-motivation and willingness to lea

Customer Care experience

Job description

Alight Solutions Ltd. is seeking a Customer Care Delivery Specialist to support clients’ employees in HR-related inquiries in English and German. You will handle questions about pay, onboarding, leave, and benefits across multiple channels in a hybrid Poland-based role.

The position offers a permanent contract, private benefits, and a focus on growth within a global team. Training will be provided, with an emphasis on quality service and collaboration.