Bilingual HR Care Specialist (EN/ES) — Remote/Hybrid

Alight Solutions Ltd; Kraków; Hybrid; PLN 51,000 - 61,000; Full time

Benefits offered by this job

Private medical care

Life insurance

Pet insurance

MultiSport card

Tickets & vouchers

Permanent contract

Career growth opportunities

Work-life balance

Remote or Hybrid work

Job summary

Alight Solutions Ltd in Kraków is seeking a Customer Care Delivery Specialist in HR Services with Spanish and English. You will support clients’ employees, explain HR system usage, and handle complex cases in a bilingual environment.

The role requires strong English and Spanish skills, adaptability, and excellent communication. We offer a hybrid work model, comprehensive benefits, and growth opportunities within an inclusive team.

Qualifications

• Excellent English: C1 minimum.
• Excellent Spanish: C1 minimum.
• Adaptability and attention to details.
• Excellent written and verbal communication skills.
• Self-motivation and willingness to learn.
• Experience in Customer Care is a plus, but not required.

Responsibilities

• Providing support for the clients’ employees who contact us with questions about HR procedures or their employment benefits through various channels (phone, webchat or other).
• Explaining how to use the online HR systems,
• Investigating more complex cases.

Skills

Excellent English

Excellent Spanish

Adaptability

Attention to details

Communication skills

Self-motivation

Job description

Alight Solutions Ltd in Kraków is seeking a Customer Care Delivery Specialist in HR Services with Spanish and English. You will support clients’ employees, explain HR system usage, and handle complex cases in a bilingual environment.

The role requires strong English and Spanish skills, adaptability, and excellent communication. We offer a hybrid work model, comprehensive benefits, and growth opportunities within an inclusive team.