Support Agent with French & English

HCLTech; Kraków; Hybrid; PLN 48,000 - 75,000; Full time

Benefits offered by this job

Life Insurance

Private Medical Care

MultiSport Card

Glasses Subsidy

Language Course Subsidy

Christmas Bonus

Holiday Bonus

Job summary

HCLTech is seeking a Technical Support Agent to assist French-speaking customers with helpdesk queries, equipment configuration, and software installation/removal. The role emphasizes diagnosing problems, guiding clients through corrective steps, and collaborating with internal teams.

Hybrid work arrangement with office days is required. The position involves resolving hardware/software/network issues over the phone, coordinating with vendors, and managing user access across systems to ensure

Qualifications

• Understanding of the IT environment and readiness to learn new processes and technologies

Responsibilities

• Provide diagnoses/resolution for hardware/software/network issues via telephone for customers’ end users
• Route problems to internal support group
• Coordinate and manage relationships with vendors and support staff to obtain technical knowledge
• Administer and provide User Access in various systems
• Use the Call Tracking System to document and manage problems, work requests and their resolutions

Skills

ITIL knowledge

Excellent communication

Customer handling

Willingness to learn

Rotational shift

Hybrid work

Tools

Call Tracking System

Job description

We are HCLTech, one of the fastest-growing large tech companies in the world and home to 219,000+ people across 54 countries, supercharging progress through industry-leading capabilities centered around Digital, Engineering and Cloud.

The driving force behind that work, our people, are diverse, creative, and passionate, raising the bar for excellence on a regular basis. We, in turn, work hard to bring out the best in them as we strive to help them find their spark and become the best version of themselves that they can be.

If all this sounds like an environment you’ll thrive in, then you’re in the right place. Join us on our journey to advancing the technological world through innovation and creativity.

______________________________________________________________

As an Technical Support Agent with HCL Technologies, you will perform a support role for the French-speaking customers on helpdesk queries, equipment configuration, back up maintenance, software installing/de-installing. Your main aim will be to provide answers to the clients by identifying problems, researching answers, and guiding client through corrective steps.

Responsibilities

• Provide hardware/software/network problem diagnosis/resolution via telephone for customers’ end users
• Route problems to internal support group
• Coordinate and manage relationships with vendors and work closely with support staff to obtain technical knowledge
• Administer and provide User Access in various systems
• Use the Call Tracking System to document and manage problems, work requests and their respective resolutions and circumventions

Qualifications

• Understanding of the IT environment and readiness to learn new processes and technologies
• ITIL knowledge would be an asset
• Excellent communication and conversation skills (both verbal and written)
• Great customer handling skills and resourcefulness, vital for dealing with unforeseen situations
• Ability to acquire new information quickly and the willingness to do so at all times
• Willingness to work with rotational shift
• Work mode: Hybrid (minimum 3 days office)

Why Us?

• We are one of the fastest-growing large tech companies in the world, with offices in 50+ countries across the globe and 219,000 employees
• Our company is extremely diverse with 165 nationalities represented
• We offer the opportunity to work with colleagues across the globe
• We offer a virtual-first work environment, promoting a good work-life integration and real flexibility
• We are invested in your growth, offering learning and career development opportunities at every level to help you find your own unique spark
• Life insurance
• Private medical care
• MultiSport Card
• Subsidy for glasses
• Subsidy to language courses
• Christmas and holiday bonuses
• Clear career path in a growing multinational organization