Multichannel Customer Support Specialist (Greek/English)

HCLTech; Poland; On-site; PLN 42,000 - 66,000; Full time

Job summary

HCLTech is seeking a Customer Service Support Specialist to ensure exceptional experiences across voice and digital channels. You will resolve inquiries, maintain detailed records, and provide insights to drive operational effectiveness in a fast-paced environment.

The role requires fluent Greek (C1) and English (B2), strong communication, empathy, and hands-on use of CRM systems like Salesforce or Zendesk. Contract type is standard employment with potential shift work as needed.

Qualifications

• Fluent Greek (C1) and English (B2) proficiency required.
• Experience in customer service or IT services preferred.
• Strong documentation and record-keeping skills.

Responsibilities

• Handle customer inquiries across voice and digital channels.
• Maintain accurate records of all interactions.
• Follow approved workflows and escalation procedures.
• Identify recurring issues and share insights with supervisors to drive improvements.
• Deliver empathetic and professional communication to customers.
• Collaborate with team members and other departments to resolve issues.
• Stay updated with product knowledge and company policies.

Skills

Greek C1

English B2

Interpersonal skills

Active listening

Customer empathy

Documentation

Multitasking

Time management

Problem solving

CRM tools

Education

High School Diploma

Higher Education preferred

Tools

Salesforce

Zendesk

Job description

HCLTech is seeking a Customer Service Support Specialist to ensure exceptional experiences across voice and digital channels. You will resolve inquiries, maintain detailed records, and provide insights to drive operational effectiveness in a fast-paced environment.

The role requires fluent Greek (C1) and English (B2), strong communication, empathy, and hands-on use of CRM systems like Salesforce or Zendesk. Contract type is standard employment with potential shift work as needed.