Bilingual English & Polish Support Specialist — Hybrid

1027 Amadeus Polska Sp. z.o.o.; Warszawa; On-site; PLN 60,000 - 80,000; Full time

Job summary

Amadeus Polska Sp. z.o.o. in Warszawa is seeking a Customer Support Associate who will serve English and Polish-speaking travel professionals using Amadeus technology solutions.

You will handle inquiries, resolve issues, and collaborate with teams to ensure outstanding customer experiences. The ideal candidate has a bachelor's degree or equivalent, experience in customer service, familiarity with GDS, and strong troubleshooting and communication skills.

Qualifications

• Bachelor’s degree or equivalent relevant experience.
• Experience in customer service or helpdesk support roles.
• Background in travel industry and familiarity with GDS.
• Strong troubleshooting, communication, and organizational skills.
• Able to balance multiple priorities and follow through.
• Proactive, team-oriented, and eager to learn in an international environment.
• Fluent in English and Polish.

Responsibilities

• Provide support to customers via phone, chat, and online portals on a diverse range of queries.
• Investigate customer questions, propose solutions, and follow up to ensure timely resolution.
• Build a broad understanding of Amadeus products and services to provide informed assistance.
• Collaborate closely with colleagues and other support teams to address complex issues.
• Maintain clear, friendly, and professional communication with customers.
• Contribute to a culture of continuous learning and teamwork in a multilingual, dynamic environment.

Skills

English fluency

Polish fluency

Customer service

Troubleshooting

Communication

Multitasking

Team player

Education

Bachelor’s degree or equivalent

Job description

Amadeus Polska Sp. z.o.o. in Warszawa is seeking a Customer Support Associate who will serve English and Polish-speaking travel professionals using Amadeus technology solutions.

You will handle inquiries, resolve issues, and collaborate with teams to ensure outstanding customer experiences. The ideal candidate has a bachelor's degree or equivalent, experience in customer service, familiarity with GDS, and strong troubleshooting and communication skills.