Global Travel Support Associate (EN + FR/IT) – Hybrid

1027 Amadeus Polska Sp. z.o.o.; Warszawa; Hybrid; PLN 55,000 - 90,000; Full time

Job summary

Amadeus Polska Sp. z.o.o. seeks a Customer Support Associate to assist travel professionals worldwide with English and an additional language (Italian or French).

The role involves handling queries via phone, chat, and portals, solving issues, and delivering informed guidance by building product knowledge and collaborating with global teams. The ideal candidate has a bachelor’s degree or equivalent, prior customer service experience, and familiarity with GDS.

Qualifications

• Bachelor's degree or equivalent relevant experience.
• Experience in customer service or helpdesk support roles.
• Background in travel industry and familiarity with Global Distribution Systems (GDS).
• Strong troubleshooting, communication, and organizational skills.
• Comfortable balancing multiple priorities and following through on commitments.
• Proactive, team-oriented, and eager to learn in an international environment.
• Fluency in English (required) and one additional language – either Italian or French (mandatory).

Responsibilities

• Provide support to customers via phone, chat, and online portals on a diverse range of queries.
• Investigate customer questions, propose solutions, and follow up to ensure timely resolution.
• Build a broad understanding of Amadeus products and services to provide informed assistance.
• Collaborate closely with colleagues and other support teams to address complex issues.
• Maintain clear, friendly, and professional communication with customers.
• Contribute to a culture of continuous learning and teamwork in a multilingual, dynamic environment.

Skills

Customer service

Troubleshooting

Communication

Organization

English + another language

Education

Bachelor's degree or equivalent

Job description

Amadeus Polska Sp. z.o.o. seeks a Customer Support Associate to assist travel professionals worldwide with English and an additional language (Italian or French).

The role involves handling queries via phone, chat, and portals, solving issues, and delivering informed guidance by building product knowledge and collaborating with global teams. The ideal candidate has a bachelor’s degree or equivalent, prior customer service experience, and familiarity with GDS.